Job summary
The Acute & Urgent Care Service Line is pleased to offer an exciting new position working across the above services in partnership with the Clinical Manager and senior service line colleagues.
The post holder would provide management across the portfolio of clinical teams; the 5 x Crisis Resolution Home Treatment Teams (Sutton, Merton, Wandsworth, Richmond and Kingston); the Street Triage service and Recovery Cafes. They would have line management responsibility for the Band 7 Team managers in each of these services and would also contribute to service development and Quality Initiatives within these teams and across Acute & Urgent Care. Clinical Input into the oversight of the commissioned crisis cafes will also be an expectation of the role.
Main duties of the job
The Clinical Service Lead will focus on supporting effective clinical leadership in these services and promoting a culture of high performance and clinical excellence. They will also ensure that governance and assurance systems are in place for care pathways and the clinical teams and will be expected to provide expert professional advice with regard to clinical care, incidents and complaints.
The post holder will be experienced in people and service management as well as having a sound understanding of governance structures and KPI's. They will have insight into their own leadership style and be willing to undertake personal and professional development as identified in Supervision and PADR with their line manager. Sound experience of working as a manager in the community or acute services is required as well as demonstrating an excellent and effective communication style, along with a high level of motivation and drive to improve our services.
The successful applicant will work alongside the extended team of Matrons and Senior Managers in the Acute &UC Service line and across service lines to improve pathways and partnership working.
About us
We are Proud to Belong at South West London and St George's Mental Health NHS Trust.
We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'.
This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.
We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.
We offer flexible working, career development and a variety ofbenefits to enable a positive, welcoming environment in which our people and their careers can thrive.
About our locations:
Springfield University Hospital, Tooting
Our largest, 19-ward site is in Springfield Village, created following our £150m investment into two new world class mental health facilities. A 32-acre public park, shops and cafes are coming soon. Close to shops, cafes and Tooting Bec on the Northern Line plus Earlsfield and Tooting rail stations and bus routes.
Job description
Job responsibilities
Communication
- To communicate effectively with staff through regular briefings and provide opportunities for staff involvement in service development.
- To communicate policies and procedures within the service, with partners and externally to ensure effective understanding and implementation.
- To communicate complex service-related information to senior managers, partners and relevant stakeholders using a variety of methods including, reports, presentations etc.
- To maintain effective and helpful relationships with service users, their relatives, friends and carers.
- To maintain effective relationships with members of the Trust, and other statutory and voluntary agencies.
Service Development and Review
- To be responsible for the regular review and updating of the services operational policy.
- To contribute to the on-going development and evaluation of the services in relation to need, local and national quality standards and target frameworks.
- To ensure that partners are involved in service development and that developments within the third sector are accounted for in developing the service.
- To work with service users, carers and other local stakeholders to tackle health inequalities.
- To ensure all service developments and commissioned services function within the parameters outlined by clinical governance requirements.
- To participate in the development and implementation of Trust policy within the service and take an active role in all operational and business planning.
- To ensure safeguarding vulnerable adults and children policy and protocols are adhered to.
- To plan and co-ordinate service review activities and to deliver, with colleagues, a programme of regular audit and continuous service improvement.
- To lead the community engagement programme and delivery of tailored and co-produced services for key priority population groups.
Management of Resources and Performance
- To use integrated management information systems to ensure resources are managed effectively.
- To ensure all members of the team are recording clinical and patient management information using IAPTus and RiO, as required.
- To undertake regular skill mix review to ensure the workforce structure is designed to meet service demands.
- To apply structured management for safe and effective use of all resources within budget and within legislative frameworks.
- To lead on the data analysis (via RIO) and collation monthly and quarterly CCG and Trust performance reports, as required.
Financial and Performance Management
- To be responsible for ensuring that the service meets the Key Performance Indicators (KPIs) agreed with CCG commissioners as well as nationally agreed targets (access and recovery).
- To deliver the services within the allocated budget and ensure that monthly financial reviews are undertaken.
- To work closely with the services allocated Financial Business Partner to ensure the services financial position remains within budget.
- In agreement with the Head of Service Delivery, the postholder may be responsible for an allocated budget for the service.
- To oversee the development of and distribution of key service performance reports to internal and external stakeholders, such as the Trust Board and the CCG.
Service Delivery
- To ensure the service is delivering effective health care and wellbeing interventions in accordance with NICE Guidelines, Royal College of Psychiatry stadards and Policy Implementation guidelines.
- To ensure service standards are applied and kept under review and to inform the Matron / Clinical Manager and Head of Service Delivery of any significant problems or concerns in this regard.
- To promote and develop positive and integrated working relationships with the services third sector partners.
- To ensure all staff members are aware of and trained to apply Safeguarding procedures.
- To ensure the team effective interfaces with other teams and services, referring agencies, service users and carers
Leadership
- To develop and promote collaborative and integrated working across all elements of the service.
- To ensure roles, responsibilities and accountability for team managers, partners and staff are clearly defined.
- To devolve resource management to team managers where appropriate.
- To ensure effective systems for supervision and developmental review / appraisal are in operation and that central report returns are made.
- To identify essential and developmental training needs, recording and reporting on training take up and ensuring mandatory standards are met.
- To ensure all Human Resources policies are adhered to responding to grievance, dispute or disciplinary issues in a timely way.
- To apply the Trust recruitment procedures to ensure fair and timely employment of staff to meet service needs.
- To ensure all staff are applying customer care skills to ensure service users and carers feel welcomed, listened to and informed.
- To identify and acknowledge individual and team strengths and ensure access to opportunities for further development
- To facilitate career development and promote future leaders both for clinical practice and for management roles.
Governance
- To work with the Head of Nursing & Quality and the Head of Service Delivery to set up and administer a monthly Performance Review & Quality Cluster meeting.
- To maintain and further develop approaches for involving service users, partners and wider stakeholders in the delivery of Services
- To ensure that the Trust's Governance processes are applied and that all staff work within the governance framework.
- To ensure clinical standards of care for service users are kept under review reporting any significant problems to the Head of Service Delivery
- To encourage staff to share good practice, develop ideas to improve services and promote research.
- To maintain a strong overview on environmental standards and address any issues relating to safety, dignity, poor quality and poor hygiene.
- To promote regular service audit and performance evaluation.
- To ensure robust risk assessment and management accordance with policies undertaking risk analyses as required and developing management plans to minimise risk.
Training and Development
- To undertake mandatory and statutory training as required by Trust policy.
- To participate in regular supervision and annual development reviews as well as devising and participating in education and training programmes, as required.
- To contribute and commit to undertaking an annual Development Review/appraisal.
- To undertake personal development as identified in the Personal Development Plan (PDP).
Job description
Job responsibilities
Communication
- To communicate effectively with staff through regular briefings and provide opportunities for staff involvement in service development.
- To communicate policies and procedures within the service, with partners and externally to ensure effective understanding and implementation.
- To communicate complex service-related information to senior managers, partners and relevant stakeholders using a variety of methods including, reports, presentations etc.
- To maintain effective and helpful relationships with service users, their relatives, friends and carers.
- To maintain effective relationships with members of the Trust, and other statutory and voluntary agencies.
Service Development and Review
- To be responsible for the regular review and updating of the services operational policy.
- To contribute to the on-going development and evaluation of the services in relation to need, local and national quality standards and target frameworks.
- To ensure that partners are involved in service development and that developments within the third sector are accounted for in developing the service.
- To work with service users, carers and other local stakeholders to tackle health inequalities.
- To ensure all service developments and commissioned services function within the parameters outlined by clinical governance requirements.
- To participate in the development and implementation of Trust policy within the service and take an active role in all operational and business planning.
- To ensure safeguarding vulnerable adults and children policy and protocols are adhered to.
- To plan and co-ordinate service review activities and to deliver, with colleagues, a programme of regular audit and continuous service improvement.
- To lead the community engagement programme and delivery of tailored and co-produced services for key priority population groups.
Management of Resources and Performance
- To use integrated management information systems to ensure resources are managed effectively.
- To ensure all members of the team are recording clinical and patient management information using IAPTus and RiO, as required.
- To undertake regular skill mix review to ensure the workforce structure is designed to meet service demands.
- To apply structured management for safe and effective use of all resources within budget and within legislative frameworks.
- To lead on the data analysis (via RIO) and collation monthly and quarterly CCG and Trust performance reports, as required.
Financial and Performance Management
- To be responsible for ensuring that the service meets the Key Performance Indicators (KPIs) agreed with CCG commissioners as well as nationally agreed targets (access and recovery).
- To deliver the services within the allocated budget and ensure that monthly financial reviews are undertaken.
- To work closely with the services allocated Financial Business Partner to ensure the services financial position remains within budget.
- In agreement with the Head of Service Delivery, the postholder may be responsible for an allocated budget for the service.
- To oversee the development of and distribution of key service performance reports to internal and external stakeholders, such as the Trust Board and the CCG.
Service Delivery
- To ensure the service is delivering effective health care and wellbeing interventions in accordance with NICE Guidelines, Royal College of Psychiatry stadards and Policy Implementation guidelines.
- To ensure service standards are applied and kept under review and to inform the Matron / Clinical Manager and Head of Service Delivery of any significant problems or concerns in this regard.
- To promote and develop positive and integrated working relationships with the services third sector partners.
- To ensure all staff members are aware of and trained to apply Safeguarding procedures.
- To ensure the team effective interfaces with other teams and services, referring agencies, service users and carers
Leadership
- To develop and promote collaborative and integrated working across all elements of the service.
- To ensure roles, responsibilities and accountability for team managers, partners and staff are clearly defined.
- To devolve resource management to team managers where appropriate.
- To ensure effective systems for supervision and developmental review / appraisal are in operation and that central report returns are made.
- To identify essential and developmental training needs, recording and reporting on training take up and ensuring mandatory standards are met.
- To ensure all Human Resources policies are adhered to responding to grievance, dispute or disciplinary issues in a timely way.
- To apply the Trust recruitment procedures to ensure fair and timely employment of staff to meet service needs.
- To ensure all staff are applying customer care skills to ensure service users and carers feel welcomed, listened to and informed.
- To identify and acknowledge individual and team strengths and ensure access to opportunities for further development
- To facilitate career development and promote future leaders both for clinical practice and for management roles.
Governance
- To work with the Head of Nursing & Quality and the Head of Service Delivery to set up and administer a monthly Performance Review & Quality Cluster meeting.
- To maintain and further develop approaches for involving service users, partners and wider stakeholders in the delivery of Services
- To ensure that the Trust's Governance processes are applied and that all staff work within the governance framework.
- To ensure clinical standards of care for service users are kept under review reporting any significant problems to the Head of Service Delivery
- To encourage staff to share good practice, develop ideas to improve services and promote research.
- To maintain a strong overview on environmental standards and address any issues relating to safety, dignity, poor quality and poor hygiene.
- To promote regular service audit and performance evaluation.
- To ensure robust risk assessment and management accordance with policies undertaking risk analyses as required and developing management plans to minimise risk.
Training and Development
- To undertake mandatory and statutory training as required by Trust policy.
- To participate in regular supervision and annual development reviews as well as devising and participating in education and training programmes, as required.
- To contribute and commit to undertaking an annual Development Review/appraisal.
- To undertake personal development as identified in the Personal Development Plan (PDP).
Person Specification
Experience
Essential
- Experience of working at a senior clinical or management level
- Experience of managing a clinical team
- Experience of managing and supervising other staff
- Experience of successfully planning, implementing and evaluating services
- Experience of service development / review and leading on change
- Experience of policy development and implementation within a team
- Experience of managing finances and budgeting
Desirable
- Experience of working in mental health
- Experience of managing services that have integrated partnerships
Training & Qualifications
Essential
- Educated to degree level or equivalent
- Professional qualification
- Evidence of post registration CPD to include specific training/education relevant to the post
Desirable
- Professional management qualification at diploma level or above
- Project management qualification e.g. PRINCE2 foundation level
- Post-graduate qualification in service improvement or healthcare leadership
Person Specification
Experience
Essential
- Experience of working at a senior clinical or management level
- Experience of managing a clinical team
- Experience of managing and supervising other staff
- Experience of successfully planning, implementing and evaluating services
- Experience of service development / review and leading on change
- Experience of policy development and implementation within a team
- Experience of managing finances and budgeting
Desirable
- Experience of working in mental health
- Experience of managing services that have integrated partnerships
Training & Qualifications
Essential
- Educated to degree level or equivalent
- Professional qualification
- Evidence of post registration CPD to include specific training/education relevant to the post
Desirable
- Professional management qualification at diploma level or above
- Project management qualification e.g. PRINCE2 foundation level
- Post-graduate qualification in service improvement or healthcare leadership
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
