Job summary
Due to an external promotion, we are looking for a new Team Manager to lead our Primary Liaison - Single Point of Access & Recover Services in Sutton. We are looking for a positive, proactive, and motivated individual, whose own values reflect those of our Trust. An opportunity to develop your management skills & potential, you will be joining a diverse & passionate multi-disciplinary team that fosters an innovative & collaborative culture. Open to professionally registered individuals with either an RMN, OT or Social Work background. It is essential applicants have experience of working within a Mental Health setting, and helpful if you have experience of managing a Community Team.
The Primary Liaison (SPA & Recovery Service) forms part of Sutton Uplift, Adult Community Mental Health and Wellbeing Service. We offer varying intensity levels of support, treatment and signposting, and comprises of multi-agency staff working together across a treatment pathway from primary care teams and mental health teams based in the community. Part of the integrated, whole-system approach to partnership working between voluntary sector, non-statutory community services, social enterprise and NHS mental health services, and primary care.
Main duties of the job
The role includes: Line Management of all the (non-medical) staff within the service, working closely with Clinical Service Lead and Borough Clinical Manager and oversees the day-to-day running of the team, ensuring all referrals are registered, screened, prioritised, and assessed in a timely manner. Management of the initial contact (triage & assessment) process, risk assessments (including safeguarding) and offering most appropriate treatment pathway. Continuous review of system processes & flow, with a view to improving Patient Access, Recovery, reducing pressure on Acute service and improving the service user experience by maintaining & developing professional, collaborative relationships with the wider physical, mental and welfare service provider networks.
Participate and provide cover (to Clinical Manager) as Chair to the Daily Inter-Agency/Allocations Meetings (DIAM) meetings, a collaboration with our Voluntary, Community & Social Enterprise partners. Other Trust/Borough-wide meetings include Care Pathways, Clinical Governance, as well as service development and training meetings in relation to the Adult Community Services Line. Leading on monitoring the service performance in terms of workforce (productivity), Quality & Governance, to ensure that commissioned Key Performance Indicators (KPIs) are met.
About us
We are Proud to Belong at South West London and St George's Mental Health NHS Trust.
We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'.
This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.
We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.
We offer flexible working, career development and a variety ofbenefits to enable a positive, welcoming environment in which our people and their careers can thrive.
Come and join our inclusive teams and help our patients on their recovery journey.
Job description
Job responsibilities
- Be responsible for the smooth and effective operational management and co-ordination of the SPA (Triage & Assessment) and Recovery (Brief Treatment Step-up/down) Services.
- Continuously review & improve systems for referral management and treatment resources management, ensuring a fast and appropriate response to referrers
- Hold regular co-ordination meetings with the team, to ensure that the separate elements of team accountabilities are fully addressed (with particular attention to risk management).
- Hold full managerial responsibility for all staff members (excluding the Doctors), ensuring the various professions/disciplines work within an agreed operational policy
- Work closely with the Consultant Psychiatrist, to ensure that all medically qualified members of the team adhere to operational policies and fully engage in the multi-disciplinary process.
- Ensure Data Quality by delivering comprehensive inductions to new starters (and regular update/refresher training), monitoring performance information and ensuring records are completed in a timely & appropriate manner.
- To act according to the Schedule of Professional Behaviours (Appendix A).
Job description
Job responsibilities
- Be responsible for the smooth and effective operational management and co-ordination of the SPA (Triage & Assessment) and Recovery (Brief Treatment Step-up/down) Services.
- Continuously review & improve systems for referral management and treatment resources management, ensuring a fast and appropriate response to referrers
- Hold regular co-ordination meetings with the team, to ensure that the separate elements of team accountabilities are fully addressed (with particular attention to risk management).
- Hold full managerial responsibility for all staff members (excluding the Doctors), ensuring the various professions/disciplines work within an agreed operational policy
- Work closely with the Consultant Psychiatrist, to ensure that all medically qualified members of the team adhere to operational policies and fully engage in the multi-disciplinary process.
- Ensure Data Quality by delivering comprehensive inductions to new starters (and regular update/refresher training), monitoring performance information and ensuring records are completed in a timely & appropriate manner.
- To act according to the Schedule of Professional Behaviours (Appendix A).
Person Specification
TRAINING & QUALIFICATIONS
Essential
- Educated to degree level in a health or social care discipline
- Evidence of continuing professional and personal development
Desirable
- Professional management qualification at diploma level or above
- Project Management qualification e.g. PRINCE2 foundation levelto degree level or equivalent
EXPERIENCE
Essential
- Demonstrable experience of working in a health or social care management role
- Experience of working with people who experience serious ongoing mental health problems
- Experience of working in a mental health setting
- Experience of working in a multidisciplinary team
- Experience of managing and supervising staff
- Experience of contributing to policy and procedure development and implementation
Desirable
- Project or change management experience
- Experience of managing and monitoring budgets
KNOWLEDGE & SKILLS
Essential
- Specialist knowledge of effective models of mental health and social care provision
- Knowledge of Safeguarding issues and child protection requirements/legislation and how these apply to the role
- Knowledge of legislation related to nursing, social workers and other professions
- Knowledge of recent initiatives in nursing
- Policy design, development and implementation skills which impacts across own professional discipline
- Skills in assessment, care planning and case management
Desirable
- Audit and Research skills
- Group facilitation skills
- Knowledge of counseling, group, cognitive and behavioural skills
Person Specification
TRAINING & QUALIFICATIONS
Essential
- Educated to degree level in a health or social care discipline
- Evidence of continuing professional and personal development
Desirable
- Professional management qualification at diploma level or above
- Project Management qualification e.g. PRINCE2 foundation levelto degree level or equivalent
EXPERIENCE
Essential
- Demonstrable experience of working in a health or social care management role
- Experience of working with people who experience serious ongoing mental health problems
- Experience of working in a mental health setting
- Experience of working in a multidisciplinary team
- Experience of managing and supervising staff
- Experience of contributing to policy and procedure development and implementation
Desirable
- Project or change management experience
- Experience of managing and monitoring budgets
KNOWLEDGE & SKILLS
Essential
- Specialist knowledge of effective models of mental health and social care provision
- Knowledge of Safeguarding issues and child protection requirements/legislation and how these apply to the role
- Knowledge of legislation related to nursing, social workers and other professions
- Knowledge of recent initiatives in nursing
- Policy design, development and implementation skills which impacts across own professional discipline
- Skills in assessment, care planning and case management
Desirable
- Audit and Research skills
- Group facilitation skills
- Knowledge of counseling, group, cognitive and behavioural skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
