Job summary
The post holder will provide comprehensive reception and administrative support to the Respiratory Department,ensuring all administrative aspects of the service are performed efficiently. Key duties include welcoming and checking in patients attending Outpatient and Diagnostic appointments, providing booking and scheduling support, and accurately recording all activity on the Electronic Patient Record (EPR) system and relevant internal databases.
The post holder will act as the liaison point for any enquiries, communicating with internal and external agencies to maximise the efficiency of the Respiratory Department.
The post holder will work closely with the Respiratory team, including medical consultants and physiologists. Whilst the post holder will be managed by the Assistant Service Manager for the Respiratory Department, they will have daily communication and close interaction with the Senior Respiratory Physiologist, which is essential to maintain the service provision.
The post holder will also work collaboratively with the second Administrative Receptionist to ensure consistent and effective support across the Respiratory Department.
Please note that candidates who have previously applied for this role are not eligible to apply again.
***This post may close early, subject to high application numbers***
Main duties of the job
- Manage patient appointments (Lung Function, Sleep Studies, CPAP) using EPR.
- Handle patient check-in/check-out, cancellations, and DNAs.
- Respond to patient emails, calls, and general enquiries.
- Create patient encounters and provide test information.
- Support the team with administrative/reception tasks and coordinate with central bookings.
- Ensure accurate data entry and maintenance of patient and clinical records.
- Maintain the domiciliary nebuliser service (records, stock, patient queries, device cleaning).
- Coordinate return and distribution of sleep study and CPAP devices.
- Report unexpected results, incidents, or equipment faults to Senior Chief Respiratory Physiologist.
- Ensure safe use of departmental equipment.
- Build positive working relationships within the Respiratory Medicine team.
- Communicate politely and effectively with patients, staff, and visitors; update patients on waiting times.
- Assist with arranging porters and patient transport.
- Support service development by highlighting staffing needs and assisting with service improvements.
- Participate in mandatory training, 1:1 meetings, and appraisals.
About us
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s on this page.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s on this page.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Person Specification
Education/ Qualifications
Essential
- GCSE Grade C Maths and English or equivalent
Desirable
Skills/ Abilities
Essential
- Ability to communicate courteously and appropriately with staff at all levels, both verbally and in writing, demonstrating good interpersonal skills
- Effective telephone and reception skills
- Good administrative skills
- Proficient in the use of Microsoft Windows software including the use of Microsoft Word, Excel and Outlook
- Ability to maintain a booking system/departmental database
- Good attention to detail
- Ability to prioritise, organise own workload and ensure set deadlines and agreed standards are met
- Flexible approach and able to function as part of a team or be self sufficient
Desirable
- Database and Spreadsheet skills
Experience
Essential
- Substantive administration experience
- Experience in operating a reception service, working with visitors and/or members of the public
- Experience of solving problems as they arise
- Experience of using a Trust booking system (EPR or similar)
Desirable
Knowledge
Essential
- Knowledge/understanding of confidentiality issues
- Understanding of need for timely maintenance of patient records
- Reception/administrative processes
Desirable
Other Requirements
Essential
- Commitment and adherence to the Equality Act
- Understanding of the Trust values
- Willingness to adhere to Trust policies and procedures
- Calm / able work in a pressurised environment
- Commitment and adherence to the Equality Act
Person Specification
Education/ Qualifications
Essential
- GCSE Grade C Maths and English or equivalent
Desirable
Skills/ Abilities
Essential
- Ability to communicate courteously and appropriately with staff at all levels, both verbally and in writing, demonstrating good interpersonal skills
- Effective telephone and reception skills
- Good administrative skills
- Proficient in the use of Microsoft Windows software including the use of Microsoft Word, Excel and Outlook
- Ability to maintain a booking system/departmental database
- Good attention to detail
- Ability to prioritise, organise own workload and ensure set deadlines and agreed standards are met
- Flexible approach and able to function as part of a team or be self sufficient
Desirable
- Database and Spreadsheet skills
Experience
Essential
- Substantive administration experience
- Experience in operating a reception service, working with visitors and/or members of the public
- Experience of solving problems as they arise
- Experience of using a Trust booking system (EPR or similar)
Desirable
Knowledge
Essential
- Knowledge/understanding of confidentiality issues
- Understanding of need for timely maintenance of patient records
- Reception/administrative processes
Desirable
Other Requirements
Essential
- Commitment and adherence to the Equality Act
- Understanding of the Trust values
- Willingness to adhere to Trust policies and procedures
- Calm / able work in a pressurised environment
- Commitment and adherence to the Equality Act
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
