Job summary
The Ward Clerk on the Acute Care Unit (Admissions Ward) provides effective administrative and clerical support within a busy admissions unit. The role includes delivering a client-centred reception service, greeting patients, visitors, and staff in a professional and welcoming manner.
Working as part of a multidisciplinary team, the Ward Clerk supports the smooth running of the unit by ensuring an efficient administration and clerical service for the Acute Care Unit.
***This post may close early, subject to high application numbers***
Main duties of the job
- To provide a client centred reception service with respect to greeting patients, visitors and staff.
- To effectively deal with internal and external telephone enquiries; resolving queries as appropriate or otherwise passing them onto the appropriate individuals.
- To ensure that all relevant information including Healthcare Record are available for all patients.
- To record all patient information on the confidential computer system accurately and in 'real-time'.
- After discharge of patient, to document, track and deliver completed Healthcare Records to the appropriate department.
- After discharge of patient, to make any outpatient appointments as requested by the clinical team.
About us
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s on this page.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s on this page.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Person Specification
Esucation/ Qualifications
Essential
Desirable
- Administration qualification
Skills/ Abilities
Essential
- Excellent interpersonal skills
- Ability to deal sensitively with patients & relatives
- Ability to accurately give and receive information via the telephone and pass on as appropriate
- Ability to manage own workload
- Basic knowledge of the computer system
- Ability to update patient information
- Ability to take on skills and methods of learning
Desirable
- Ability to deal with challenging behaviour
- Advanced computer skills
- Working knowledge of EPR system
Experience
Essential
- Previous experience of working in an admin role
- Experience of working in the NHS/with general public
Desirable
- Previous experience of working in a ward based environment
Knowledge
Essential
- Knowledge/understanding of confidentiality issues
- Basic understanding of NHS/Hospital environment
Desirable
- Previous experience of working in a multi-disciplinary team
Trust Values, Equal Opportunities & Other Requirements
Essential
- Understanding and demonstration of the Trust Values
- Commitment and adherence to equality, diversity and inclusion
Person Specification
Esucation/ Qualifications
Essential
Desirable
- Administration qualification
Skills/ Abilities
Essential
- Excellent interpersonal skills
- Ability to deal sensitively with patients & relatives
- Ability to accurately give and receive information via the telephone and pass on as appropriate
- Ability to manage own workload
- Basic knowledge of the computer system
- Ability to update patient information
- Ability to take on skills and methods of learning
Desirable
- Ability to deal with challenging behaviour
- Advanced computer skills
- Working knowledge of EPR system
Experience
Essential
- Previous experience of working in an admin role
- Experience of working in the NHS/with general public
Desirable
- Previous experience of working in a ward based environment
Knowledge
Essential
- Knowledge/understanding of confidentiality issues
- Basic understanding of NHS/Hospital environment
Desirable
- Previous experience of working in a multi-disciplinary team
Trust Values, Equal Opportunities & Other Requirements
Essential
- Understanding and demonstration of the Trust Values
- Commitment and adherence to equality, diversity and inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
