Job summary
The Trust wishes to appoint an ambitious and motivated individual to join the operational management team in Sexual Health Services.
Reporting to the Deputy Operational Lead, the post holder will play a key role in ensuring effective administrative and pathway management across acute and community clinical sites. This includes providing comprehensive operational support, leading core administrative functions, and undertaking line management responsibilities for administrative teams within the service. They will contribute to planning, service development and the delivery of high-quality operational standards.
This is an exciting role for an aspiring manager within an organisation that has a reputation for developing and promoting talented individuals
Main duties of the job
- Oversee the day-to-day management of the Sexual Health Services administrative teams to ensure efficient administrative operations across the services.
- Act as the dedicated Service Coordinator for the HIV service, managing all administrative functions and supporting smooth service delivery.
- Develop and coordinate designated administrative functions for the service, supporting the service needs and identifying areas for improvement and innovation.
- Maintain high standards of data quality, overseeing accurate recording and reporting of service activity.
- Support delivery of patient experience initiatives and contribute to meeting service performance targets.
- Lead on service development and improvement projects to optimise resources and strengthen service delivery.
- Manage community sites to ensure effective utilisation and compliance with required standards.
- Work with Senior Leads to support strategic developments across the service.
- Work with the Deputy Operational Lead to support and implement service development projects ensuring strategic goals are met.
- Deputise for the Deputy Operational Lead where necessary
More detailed duties of the role can be found in the full job description.
About us
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required.
For both documents, please view the attachment/s on this page.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required.
For both documents, please view the attachment/s on this page.
Person Specification
Education / Qualifications
Essential
- Educated to degree level or equivalent Relevant Supervisor / Management Course/ Qualification
- Evidence of ongoing professional development
Desirable
Skills
Essential
- Good literacy and numeracy skills, including record keeping skills
- Ability to communicate complex, sensitive or contentious information accurately and effectively with patients and at all levels of the organisation, verbally and in writing.
- Ability to delegate and follow up
- Able to work with the Deputy Operational Lead to deliver quality outcomes
- Solution focused approach
- Able to persuade, motivate, negotiate to gain cooperation
- Show tact, empathy and reassurance with contentious information
- Systematic, well organised and able to work in a structured way
- Ability to prioritise and manage own time effectively
- Willing to develop self and team. Ability to inspire confidence and motivate others
- Professional in dealing with colleagues at all levels of organisation
- Evidence of effective teamworking
- Ability to use Microsoft Office
Experience
Essential
- Evidence of experience of an administrative / management position
- Experience working with staff from different professional backgrounds and disciplines
- Evidence of co-ordinating and managing projects
- Experience of Human Resource management
- Experience of managing / coordinating team work.
Desirable
- Previous service experience in NHS
- Experience of seeking and acting upon personal feedback
Knowledge
Essential
- Knowledge / understanding of confidentiality issues
- Demonstrates knowledge of stress management
- Understanding of financial management with regards to budgetary control
- Demonstrates an awareness of change management
- Insight into own management style
Desirable
- Awareness of current NHS and government strategies
- Knowledge of HIV and Sexual and Reproductive Health specialities
Trust Values, Equal Opportunities & Other Requirements
Essential
- Understanding and demonstration of the Trust Values
- Must be able to demonstrate commitment to Equal Opportunities, diversity and inclusion
- To be flexible and self-motivated
- To support the wider sexual health service needs with administrative duties.
Person Specification
Education / Qualifications
Essential
- Educated to degree level or equivalent Relevant Supervisor / Management Course/ Qualification
- Evidence of ongoing professional development
Desirable
Skills
Essential
- Good literacy and numeracy skills, including record keeping skills
- Ability to communicate complex, sensitive or contentious information accurately and effectively with patients and at all levels of the organisation, verbally and in writing.
- Ability to delegate and follow up
- Able to work with the Deputy Operational Lead to deliver quality outcomes
- Solution focused approach
- Able to persuade, motivate, negotiate to gain cooperation
- Show tact, empathy and reassurance with contentious information
- Systematic, well organised and able to work in a structured way
- Ability to prioritise and manage own time effectively
- Willing to develop self and team. Ability to inspire confidence and motivate others
- Professional in dealing with colleagues at all levels of organisation
- Evidence of effective teamworking
- Ability to use Microsoft Office
Experience
Essential
- Evidence of experience of an administrative / management position
- Experience working with staff from different professional backgrounds and disciplines
- Evidence of co-ordinating and managing projects
- Experience of Human Resource management
- Experience of managing / coordinating team work.
Desirable
- Previous service experience in NHS
- Experience of seeking and acting upon personal feedback
Knowledge
Essential
- Knowledge / understanding of confidentiality issues
- Demonstrates knowledge of stress management
- Understanding of financial management with regards to budgetary control
- Demonstrates an awareness of change management
- Insight into own management style
Desirable
- Awareness of current NHS and government strategies
- Knowledge of HIV and Sexual and Reproductive Health specialities
Trust Values, Equal Opportunities & Other Requirements
Essential
- Understanding and demonstration of the Trust Values
- Must be able to demonstrate commitment to Equal Opportunities, diversity and inclusion
- To be flexible and self-motivated
- To support the wider sexual health service needs with administrative duties.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
