Job summary
- The NHSP administrator (post holder) will be responsible for the provision of a comprehensive administrative service to the NHSP team by means of data inputting, data quality, developing and maintaining in-house office systems while demonstrating a high level of concentration, attention to detail and multitasking skills.
Main duties of the job
- The post holder will be responsible for undertaking patient/client related duties, such as dealing with queries, booking appointments and sending out appropriate communication. Duties and key responsibilities will include performing daily, routine and ad hoc departmental tasks as required by management and respond to the needs of clients in a caring and empathetic manner while demonstrating a calm and patient demeanour at all times.
- The post holder will have shared responsibility of the broad use of specialised NHSP national database - SMaRT4Hearing (S4H) and of hospital electronic systems such as Cerner EPR (Electronic Patient Record), SMaRT4Hearing (S4H), BadgerNet, access RiO EPR and Oracle SBS I-Procurement along with Microsoft Office applications to enable the smooth running of the programme.
About us
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s on this page.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s on this page.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Person Specification
Skills/ Abilities
Essential
- Ability to build rapport and to work as part of a multidisciplinary team in a flexible manner to enable the service to run efficiently
- Able to communicate effectively both verbally and in writing at all times within and external of the Trust
- Ability to work in a sensitive, confidential and non-judgemental manner
Desirable
- Ability to use databases for client or service information
Education/Qualifications
Essential
- Educated to GCSE (A-C) / Grades 4 - 9 or equivalent with 5 level passes including English and Maths or equivalent
Desirable
- Relevant NVQ and/or admin qualification or equivalent
- Certificate in European Computer Driving Licence (ECDL)
Experience
Essential
- Demonstrable experience of customer care or office administration
- Experience of working as part of a team, ideally in an office environment
Desirable
Knowledge
Essential
- Knowledge/understanding of confidentiality issues
- Understanding of Data Protection Act
Desirable
- Knowledge of medical terminology, especially those used within the NHS
Other Requirements
Essential
- Commitment to develop and improve own performance
- Flexible and self-motivated, with a commitment to working as part of a team
Person Specification
Skills/ Abilities
Essential
- Ability to build rapport and to work as part of a multidisciplinary team in a flexible manner to enable the service to run efficiently
- Able to communicate effectively both verbally and in writing at all times within and external of the Trust
- Ability to work in a sensitive, confidential and non-judgemental manner
Desirable
- Ability to use databases for client or service information
Education/Qualifications
Essential
- Educated to GCSE (A-C) / Grades 4 - 9 or equivalent with 5 level passes including English and Maths or equivalent
Desirable
- Relevant NVQ and/or admin qualification or equivalent
- Certificate in European Computer Driving Licence (ECDL)
Experience
Essential
- Demonstrable experience of customer care or office administration
- Experience of working as part of a team, ideally in an office environment
Desirable
Knowledge
Essential
- Knowledge/understanding of confidentiality issues
- Understanding of Data Protection Act
Desirable
- Knowledge of medical terminology, especially those used within the NHS
Other Requirements
Essential
- Commitment to develop and improve own performance
- Flexible and self-motivated, with a commitment to working as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
