Job summary
This is an exciting opportunity for an experienced administrator to work across Same Day Emergency Care (SDEC) at Homerton Hospital. SDEC is the delivery of emergency hospital care without admission to an acute inpatient bed. The Homerton SDEC manages patients requiring ongoing treatment or investigation that would otherwise have required admission either by scheduling return visits to the service or by management on the same day.
The Patient Pathway Coordinator will lead on the tracking of pathways of patients. By working closely with a wide range of clinical and managerial staff, and providing a high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national targets are met. The post holder is responsible for providing a high standard of professional and patient focused service to a range of Trust-wide specialties and will support the function on a day-to day operational basis.
Main duties of the job
o Monitor and review patient care and/or treatment progress using the Patient Tracking Board in line with Trust and local policies.o Identify from the Tracking Board the next steps in the patient care pathway in line with clinical need.
o Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
o Participate in national audits and collect data as required, allowing the Trust to identify and improve treatment in patient cohorts.
o Ensure the timely and efficient transfer of patients and information between trusts/other organisations involved in the patient pathway, adhering to agreed communication pathways and protocols.o Facilitate timely discharge from the unit, including the booking of transport, facilitating medication collection and liaising with specialties.o Ensure that all health records are appropriately tracked and securely stored whilst in the department according to Health Records Policy.
About us
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Education / Qualifications
Essential
- A level or equivalent
- NVQ level 3 or equivalent experience
Skills / Abilities
Essential
- Able to work as part of a team
- Able to confidently deal with the public and manage a range of patient calls
- Able to organise own workload
- Able to work under pressure and in stressful situations
- Excellent verbal communication skills and telephone manner
- Good written communication skills
- Computer literate with good keyboard skills.
Desirable
- Willingness to continue personal development and training
Experience
Essential
- Experience of working with the public
- Experience of data collection and data entry
- Experience of working in administration / customer service
- Experience of working as part of a team
- Experience of improving performance
- Experience of supervising others
Desirable
- Experience of using hospital administration electronic patient record systems
- Experience of Microsoft Packages (Excel)
- Experience of working in a contact centre
- Experience of working as an administrator in the NHS
Knowledge
Essential
- Knowledge/understanding of patient confidentiality
- Knowledge/understanding of the need for accurate data
- Knowledge/understanding of the principles of Same Day Emergency Care
Desirable
- Awareness of good customer care standards
- Knowledge of eRS system
Other Requirements
Essential
- Work flexibly as required
- Awareness of Equal Opportunities
- Committed to delivering patient-centred services
- Caring attitude
- Highly motivated
- Commitment to staff rotation
Person Specification
Education / Qualifications
Essential
- A level or equivalent
- NVQ level 3 or equivalent experience
Skills / Abilities
Essential
- Able to work as part of a team
- Able to confidently deal with the public and manage a range of patient calls
- Able to organise own workload
- Able to work under pressure and in stressful situations
- Excellent verbal communication skills and telephone manner
- Good written communication skills
- Computer literate with good keyboard skills.
Desirable
- Willingness to continue personal development and training
Experience
Essential
- Experience of working with the public
- Experience of data collection and data entry
- Experience of working in administration / customer service
- Experience of working as part of a team
- Experience of improving performance
- Experience of supervising others
Desirable
- Experience of using hospital administration electronic patient record systems
- Experience of Microsoft Packages (Excel)
- Experience of working in a contact centre
- Experience of working as an administrator in the NHS
Knowledge
Essential
- Knowledge/understanding of patient confidentiality
- Knowledge/understanding of the need for accurate data
- Knowledge/understanding of the principles of Same Day Emergency Care
Desirable
- Awareness of good customer care standards
- Knowledge of eRS system
Other Requirements
Essential
- Work flexibly as required
- Awareness of Equal Opportunities
- Committed to delivering patient-centred services
- Caring attitude
- Highly motivated
- Commitment to staff rotation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
