Job summary
We are looking for an experienced Administrator to work within the Single Point of Access Admin Team.
The post holder mustbe adaptable and enjoy working in a challenging and busy environment. The ideal candidate should be able to manage large volumes of incoming calls whilst maintaining a pleasant and professional telephone manner.
You will be providing high standard administrative support to the Adult Community Nurses including the Clinical Assessment Team, District Nurses, Community Matrons, Specialist Nurses, Service Users, and external Multi Agencies.
Main duties of the job
You will be providing high standard administrative support to the Adult Community Nurses including the Clinical Assessment Team, District Nurses, Community Matrons, Specialist Nurses, Service Users, and external Multi Agencies.
The role involves providing support in running an efficient messaging service and processing referrals. You should be a good team player, possess strong administrative and IT skills, and the ability to manage your own workload.
Additional tasks include maintaining and auditing stationery and stock levels, and placing replenishment orders which may include medical equipment, pharmaceutical products.
Refer to JD & PS detailed information
About us
Working for your organisation
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s on this page.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s on this page.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Person Specification
Essential Criteria
Essential
- GCSE Math and English, or the equivalent level of education
- NVQ level 2 or equivalent experience in administration
- Able to communicate with the public and manage a range of patient calls
- Good verbal and written communication skills and telephone manner
- Computer literate with good keyboard skills including use of Microsoft office
- Planning / organisational skills
- Experience of working with the public
- Experience of data recording, collection and data entry
- Experience of working in administration/customer service
- Experience of working as part of a team
- Knowledge/understanding of information governance and confidentiality
- Knowledge of dementia, learning disabilities and medical conditions that may impact on a patient's ability to communicate
- Knowledge of current NHS priorities
- Good interpersonal skills
- Experience of working in an inner-city environment
- Commitment and adherence to equality, diversity, and inclusion
- Understanding and demonstration of the Trust Values
Desirable
Person Specification
Essential Criteria
Essential
- GCSE Math and English, or the equivalent level of education
- NVQ level 2 or equivalent experience in administration
- Able to communicate with the public and manage a range of patient calls
- Good verbal and written communication skills and telephone manner
- Computer literate with good keyboard skills including use of Microsoft office
- Planning / organisational skills
- Experience of working with the public
- Experience of data recording, collection and data entry
- Experience of working in administration/customer service
- Experience of working as part of a team
- Knowledge/understanding of information governance and confidentiality
- Knowledge of dementia, learning disabilities and medical conditions that may impact on a patient's ability to communicate
- Knowledge of current NHS priorities
- Good interpersonal skills
- Experience of working in an inner-city environment
- Commitment and adherence to equality, diversity, and inclusion
- Understanding and demonstration of the Trust Values
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Homerton Healthcare NHS Foundation Trust
Address
Single Point of Access Administartion Team
John Scott Health Centre - 1st Floor, Green Lanes
London
N4 2NU
Employer's website
https://www.homerton.nhs.uk/ (Opens in a new tab)
