Job summary
This post is located in the community at the Hackney Ark which is a service that provides multidisciplinary support to children with developmental delay andand disability; providing services to families living in Hackney and the City of London.
The Information and Advice officer will be based in the Resource centre which is a forward thinking, welcoming advice, information and support service based within the Hackney Ark
***ADVERT MAY CLOSE EARLY DUE TO HIGH APPLICATIONS***
Main duties of the job
We are seeking someone who;
- Is looking for a rewarding, dynamic and very varied job
- Is able to make a real difference, supporting children with disability and their families to access services and get the support they need
- Has good communication skills, a can-do attitude and a friendly, welcoming approach
- Can handle a high degree of multitasking
About us
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Education / Qualifications
Essential
- Good general education to 5 GCSE level including English and Math or equivalent RSA III Pitman
- Advanced Key board understanding IT - Microsoft Word, Excel, PowerPoint, Outlook qualifications or experience,
Desirable
- Certificate in European Computer Driving Licence (ECDL) or willing to attain qualification.
Skills/ Abilities
Essential
- Excellent negotiating and influencing skills.
- Good verbal and written communication skills.
- Personal rapport and an ability to develop good working relationships with other professionals from various backgrounds and organisations, families and children.
- Good listening skills and ability to sympathise and empathise with parents and professionals in relation to difficult and sensitive matters
- Calm under pressure.
- Ability to resolve administrative and support problems and reply to correspondence on behalf of team members.
- Excellent organisational skills, with an ability to prioritise.
- Able to work on own initiative, make decisions and to work without direct supervision where necessary.
Desirable
- Appointment management
- Dealing with sensitive information
Experience
Essential
- Experience of working in an administrative or office environment, of working as a team member in a multidisciplinary team, use of a range of computer software packages, and previous NHS experience
Desirable
- Experience of customer facing relationships
- NHS and/or social care experience
- Patient administration experience
Knowledge
Essential
- In-depth knowledge of national policies and procedures relevant to children's and adults services
- In-depth knowledge of role of other professionals and services.
- Understanding of the principles of clinical governance /audit
- Knowledge of standards of record keeping
- Knowledge/understanding of confidentiality issues
Desirable
- Database management Knowledge.
- Appointment Management
- Dealing with sensitive information
Other Requirements
Essential
- Commitment and adherence to the Equality Act
- Understanding of the Trust values
- An understanding of relevant legislation and government initiatives relating to children with disabilities.
Person Specification
Education / Qualifications
Essential
- Good general education to 5 GCSE level including English and Math or equivalent RSA III Pitman
- Advanced Key board understanding IT - Microsoft Word, Excel, PowerPoint, Outlook qualifications or experience,
Desirable
- Certificate in European Computer Driving Licence (ECDL) or willing to attain qualification.
Skills/ Abilities
Essential
- Excellent negotiating and influencing skills.
- Good verbal and written communication skills.
- Personal rapport and an ability to develop good working relationships with other professionals from various backgrounds and organisations, families and children.
- Good listening skills and ability to sympathise and empathise with parents and professionals in relation to difficult and sensitive matters
- Calm under pressure.
- Ability to resolve administrative and support problems and reply to correspondence on behalf of team members.
- Excellent organisational skills, with an ability to prioritise.
- Able to work on own initiative, make decisions and to work without direct supervision where necessary.
Desirable
- Appointment management
- Dealing with sensitive information
Experience
Essential
- Experience of working in an administrative or office environment, of working as a team member in a multidisciplinary team, use of a range of computer software packages, and previous NHS experience
Desirable
- Experience of customer facing relationships
- NHS and/or social care experience
- Patient administration experience
Knowledge
Essential
- In-depth knowledge of national policies and procedures relevant to children's and adults services
- In-depth knowledge of role of other professionals and services.
- Understanding of the principles of clinical governance /audit
- Knowledge of standards of record keeping
- Knowledge/understanding of confidentiality issues
Desirable
- Database management Knowledge.
- Appointment Management
- Dealing with sensitive information
Other Requirements
Essential
- Commitment and adherence to the Equality Act
- Understanding of the Trust values
- An understanding of relevant legislation and government initiatives relating to children with disabilities.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
