Job summary
We are a large friendly Maternity Team who multi-task and support all areas of Maternity Services here at Homerton University NHS Foundation Trust. We are looking for a Ward administrator to join our team.
You will need to have excellent customer care skills and experience and enjoy being busy and challenged on a daily basis.
IT and data entry plays a vital part of this role so you will need to be an efficient administrator with proven reception and telephone experience.
You must have:
- - An excellent telephone manner
- - Prioritisation and organisational skills to manage your work effectively
- - Intermediate skills in administrative processes and customer services
- - Good communications skills both verbal and written
- - Ability to work without direct supervision on a daily basis, as well as effectively within a team;
- - Attention to detail
- - Able to meet tight deadlines
Previous experience of working with the public is essential.
***Previous applicants need not apply***
***Closing date is indicative only and this vacancy may close early without notice when sufficient applications have been received***
Main duties of the job
You will be responsible for delivering excellent customer service to the Maternity patients and you will be working as part of a team to ensure patient admissions/discharges and telephone queries are dealt with professionally, empathetically and in a timely manner.
About us
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Skills/Abilities
Essential
- oAble to work as part of a team
- oAble to confidently deal with the public and manage a range of patient calls
- oAble to organise own workload
- oComputer literate with good keyboard skills
Experience
Essential
- oExperience of working with the public
- oExperience of data collection and data entry
- oSubstantive experience of working in administration / customer service
- oExperience of working as part of a team
Knowledge
Essential
- oKnowledge/understanding of patient confidentiality
- oKnowledge/understanding of the need for accurate data
Education/ Qualifications
Essential
- o5xGCSE's including English and Maths or equivalent
Other Requirements
Essential
- Understanding of the Trust values
Person Specification
Skills/Abilities
Essential
- oAble to work as part of a team
- oAble to confidently deal with the public and manage a range of patient calls
- oAble to organise own workload
- oComputer literate with good keyboard skills
Experience
Essential
- oExperience of working with the public
- oExperience of data collection and data entry
- oSubstantive experience of working in administration / customer service
- oExperience of working as part of a team
Knowledge
Essential
- oKnowledge/understanding of patient confidentiality
- oKnowledge/understanding of the need for accurate data
Education/ Qualifications
Essential
- o5xGCSE's including English and Maths or equivalent
Other Requirements
Essential
- Understanding of the Trust values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
