Job summary
The division of Surgery, Women's and Neonatal Services (SWNS) has a new vacancy for a Service Manager post for an improvement-minded leader to support the Breast, Plastics, General Surgery & HANS clinical services. The services included in the portfolio offer a range of challenges and opportunities with some related to cancer provision, some SLA managed services and some bespoke Homerton only services. This gives an exciting opportunity to an aspiring operational leader to get involved in and learn about a range of services and delivery models. The post is supported by two assistant service managers and a service clinic coordinator.
The successful candidate will provide management and leadership to the department, working alongside clinical staff to implement pathway improvements, deliver service developments, and improve patient and staff experience.
Main duties of the job
The post holder will work with the divisional management team, clinical leads, and other stakeholders to provide a high quality service, ensure the achievement of performance targets, and to provide first-line operational management for outpatient, inpatient and administrative systems for the General Surgery Portfolio. The post holder will also provide line management to the general surgery operational team.
About us
Homerton University Hospital NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, our procedures and our People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ and Nursing Times Best Places to Work list.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Education & Qualifications
Essential
- Degree level or demonstrable ability to work at degree level
Desirable
Skills & Abilities
Essential
- Good persuasive skills and able to influence others
- Able to analyse business cases and financial information making recommendation to others - Numerate and financially aware.
- Confident with the use of word, excel and power point
- Service improvement skills
- Proven leadership abilities
- Ability to use own judgement and initiative and prioritise workload
- Able to behave confidently and assertively and influence a wide range of staff
- Able to analyse and assimilate complex information
- Project management and ability to deliver work on target and to tight deadlines
- Ability to problem solve and make effective decision in a high pressure environment
Desirable
- Able to use modelling tools and conduct statistical analysis
- Experience of developing business cases and new business proposals
Experience
Essential
- Substantive management experience within an acute healthcare setting.
- Experience of business and or service planning
- Managing change in a multidisciplinary environment.
- Budgetary and staff management experience
- Experience of working towards and meeting performance targets and strategic objectives
- Experience of reporting of service performance.
- Experience of developing and implementing strategy to ensure business objectives are achieved.
- Experience of managing and designing of staffing rotas
Desirable
- Experience of Project and change management
Knowledge
Essential
- Knowledge/understanding of confidentiality issues, audit, clinical governance mechanisms & CQC standards
- Knowledge of health service management
- Clear understanding of the NHS agenda with insight into government and local performance indicators and standards
Desirable
- Knowledge of Operational management
- Planning and commissioning guidelines and targets
Trust Values, Equal Opportunities & Other Requirements
Essential
- Understanding and demonstration of the Trust Values
Person Specification
Education & Qualifications
Essential
- Degree level or demonstrable ability to work at degree level
Desirable
Skills & Abilities
Essential
- Good persuasive skills and able to influence others
- Able to analyse business cases and financial information making recommendation to others - Numerate and financially aware.
- Confident with the use of word, excel and power point
- Service improvement skills
- Proven leadership abilities
- Ability to use own judgement and initiative and prioritise workload
- Able to behave confidently and assertively and influence a wide range of staff
- Able to analyse and assimilate complex information
- Project management and ability to deliver work on target and to tight deadlines
- Ability to problem solve and make effective decision in a high pressure environment
Desirable
- Able to use modelling tools and conduct statistical analysis
- Experience of developing business cases and new business proposals
Experience
Essential
- Substantive management experience within an acute healthcare setting.
- Experience of business and or service planning
- Managing change in a multidisciplinary environment.
- Budgetary and staff management experience
- Experience of working towards and meeting performance targets and strategic objectives
- Experience of reporting of service performance.
- Experience of developing and implementing strategy to ensure business objectives are achieved.
- Experience of managing and designing of staffing rotas
Desirable
- Experience of Project and change management
Knowledge
Essential
- Knowledge/understanding of confidentiality issues, audit, clinical governance mechanisms & CQC standards
- Knowledge of health service management
- Clear understanding of the NHS agenda with insight into government and local performance indicators and standards
Desirable
- Knowledge of Operational management
- Planning and commissioning guidelines and targets
Trust Values, Equal Opportunities & Other Requirements
Essential
- Understanding and demonstration of the Trust Values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
