Job summary
An opportunity has arisen for an enthusiastic and highly motivated individual to join Therapy Services in the post of Receptionist at Homerton Healthcare and Sir Ludwig Gutman to deliver excellent service to our patients and a smooth and efficient support to our clinical team.
We are seeking to appoint a dynamic individual to work within our fast-paced service. Applicants should be able to demonstrate evidence of their organisational skills, be a committed team player with the ability to priorities their own workload, and work well under pressure.
Excellent interpersonal and communication skills are essential with the role requiring high level of computer based skills. The successful applicant must be flexible, adaptable, and have a willingness to embrace change as and when required. The ability to use initiative when dealing with unexpected situations is also an advantage. Role will be cross-site and the successful applicant will be expected to cover Homerton and Sir Ludwig Gutman
Main duties of the job
Key duties include:
- To be the first point of call for patients and staff member when entering the department, contributing to the overall efficient and effective running of designated outpatient clinics.
- To work closely with Supervisor, APP'S, Physiotherapist, Speech and Language therapist and Dietitians to ensure that any issues in clinic are raised immediately to maintain an excellent level of service to patients.
- To manage the booking of designated new & follow up clinics and ensure that these are booked efficiently and that any booking issues are raised immediately with supervisor/Service Manager and clinicians to ensure patient care is not compromised
About us
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Person Specification
Education / Qualifications
Essential
- GCSE Grade A-C English and Mathematics or equivalent
Desirable
- Relevant training in admin and customer care areas
Skills/ Abilities
Essential
- Excellent organisation skills
- Ability to prioritise a competing and demanding workload
- Excellent oral and written communication skills
- Working understanding of windows-based applications e.g., Word, Excel, Access
- Effective time management skills.
Desirable
- Ability to use databases and spreadsheets including Microsoft Excel.
- Ability to manipulate data and undertake simple audits.
Experience
Essential
- Previous experience administration or reception experience
- Customer services experience
- Experience of developing rotas and ensuring consistent cover for service in times of low staffing
- Experience of using patient information management systems. Working knowledge of Data Quality issues
Desirable
- Previous experience of working in acute hospital settings.
- Experience of using Microsoft teams; attend anywhere and Envoy tech text messaging
- Experience of systems such as EPR (Electronic patient records), EMIS and ESR.
Knowledge
Essential
- Knowledge/understanding of confidentiality issues
- Knowledge/understanding of the Data Protection Act
- Understanding of current NHS policies and targets affecting service delivery
- Knowledge of office procedures including creating and maintaining adequate filing systems
- Knowledge of scheduling systems
Desirable
- Basic knowledge of therapy service types of activity
Other Requirements
Essential
- Accuracy and attention to detail
- Commitment and adherence to equality, diversity and inclusion
Trusts Values
Essential
- Understanding and demonstration of the Trust Values
Person Specification
Education / Qualifications
Essential
- GCSE Grade A-C English and Mathematics or equivalent
Desirable
- Relevant training in admin and customer care areas
Skills/ Abilities
Essential
- Excellent organisation skills
- Ability to prioritise a competing and demanding workload
- Excellent oral and written communication skills
- Working understanding of windows-based applications e.g., Word, Excel, Access
- Effective time management skills.
Desirable
- Ability to use databases and spreadsheets including Microsoft Excel.
- Ability to manipulate data and undertake simple audits.
Experience
Essential
- Previous experience administration or reception experience
- Customer services experience
- Experience of developing rotas and ensuring consistent cover for service in times of low staffing
- Experience of using patient information management systems. Working knowledge of Data Quality issues
Desirable
- Previous experience of working in acute hospital settings.
- Experience of using Microsoft teams; attend anywhere and Envoy tech text messaging
- Experience of systems such as EPR (Electronic patient records), EMIS and ESR.
Knowledge
Essential
- Knowledge/understanding of confidentiality issues
- Knowledge/understanding of the Data Protection Act
- Understanding of current NHS policies and targets affecting service delivery
- Knowledge of office procedures including creating and maintaining adequate filing systems
- Knowledge of scheduling systems
Desirable
- Basic knowledge of therapy service types of activity
Other Requirements
Essential
- Accuracy and attention to detail
- Commitment and adherence to equality, diversity and inclusion
Trusts Values
Essential
- Understanding and demonstration of the Trust Values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
