Transformation and Improvement Manager

Job description

Job responsibilities

Service Improvement Projects

Lead on Trust-wide transformation and improvement projects identified and agreed by the Outpatient Transformation Oversight Group.

Present and provide summary updates using relevant data to the monthly Outpatient Transformation Oversight Group.

Collaborate with clinical, operational, and administrative teams across the Trust to identify improvement opportunities within specialties and develop ideas to address an identified issue.

Apply recognised improvement methodology and change management techniques including PDSA tests for change, stakeholder analysis, driver diagrams, and process mapping.

Develop and maintain robust project and implementation plans, detailing the actions required to meet project goals.

Maintain close oversight of work programmes and escalate risks to ensure delivery stays on track.

Ensure timescales and deliverables for projects are realistic and incorporate all necessary steps of the project, including responsibility for actions and progress of each action.

Develop a communication plan to support the successful implremntation of service improvements. This should include internal and external stakeholders, the information required by each person, and the timeliness of communication, to ensure smooth implementation of any changes.

Engage with senior managers and clinicians on proposed changes associated with individual programmes of work, negotiating and persuading where necessary to ensure long term engagement with the changes required, providing appropriate challenge and innovation whilst maintaining clinical engagement and ownership.

Make recommendations to the Outpatient Transformation Oversight Group and senior decision-making forums regarding proposed schemes.

Produce high quality written reports, presentations and summary updates providing information at the appropriate level of detail relevant to the audience.

Identify efficiency and performance improvement opportunities through external case studies and engaging with others on the NHS Futures platform and attending relevant conferences.

Provide teaching for clinical, administrative and operational colleagues during the implementation of new processes.

Provide administrative support for meetings, including deputising for the Head of Outpatient Transformation as needed.

Support Outpatient Transformation Clinical Leads in project delivery.

Manage time effectively, ensuring successful delivery of Trust-wide and ad hoc improvement schemes, tracking work programmes, and escalating risks when needed.

Data and analysis

Identify potential opportunities to improve efficiency, performance or income generation using examples of best practice from other organisations and through benchmarking.

Set up data collection and monitoring processes with clinical and administrative teams, ensuring data can demonstrate the relevant changes as a result of improvement projects.

Identify data requirements and work with the information team to understand the availability of metrics to track progress of improvement projects.

Use analytical skills to interpret complex information from a wide range of sources, using charts, graphs and relevant graphics to display data and analysis clearly in an appropriate format for the target audience.

Monitor progress of projects through development of reports and dashboards with the information team. Provide regular updates to the Head of Outpatient Transformation and Associsate Director of Performance.

Utilise research methods to design and implement patient surveys and questionnaires.

Use run charts and statistical analysis to understand data trends. Highlight and investigate any special cause variation or areas where changes or improvements are required.

Work with the information team to develop dashboards and information reports to measure the impact and monitor improvement projects.

Analyse data for improvement insights, monitor project success, and provide summary updates to the monthly Outpatient Transformation Oversight Group.

Use data and analysis to help identify areas where improvements could be made including, benchmarking data against other Trusts and comparisons at specialty or clinician-level.

Present data and communicate information clearly in multiple formats tailored to the audience. Selecting relevant information to share in differing forums and meetings, paying particular attention to the sharing data and information for internal and external audiences and the information governance and sensitivities around this.

Person Specification

Essential

Essential

• Educated to a masters level or equivalent training or experience
• Evidence of continuing learning/ development appropriate post graduate qualification
• Excellent written and oral communication skills
• Highly numerate with the ability to analyse, explain and present data clearly
• Able to design, deliver and evaluate a range of projects
• Able to produce detailed, high quality reports without supervision.
• Confident and capable of engaging senior clinical and operational staff.

Desirable

• Service Improvement qualification or Project Management qualification
• Proven success in implementing improvements within a healthcare setting, working with multidisciplinary teams.
• Substantive operational management experience within a healthcare or related environment
• Experience of managing major strategic initiatives with multiple project work streams.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Homerton Healthcare NHS Foundation Trust

Address

Homerton Hospital

Homerton Row

E9 6SR

Employer's website

https://www.homerton.nhs.uk/ (Opens in a new tab)