Job summary
As part of the Endoscopy administration team, to provide an effective, efficient and courteous service, ensuring all appointments are booked in accordance with Trust Policy and appropriate action is taken to fully utilise clinical availability.
The postholder will be expected to work as part of a team together in providing excellent levels of patient care; proactively monitor the patient pathway to ensure all elements of the patient care is arranged as appropriate.
To work as part of the endoscopy team supporting the clinical staff in booking urgent and routine endoscopy appointments and dealing with patient queries. Liaison with a range of professionals including consultants, nurses and administrative staff throughout the hospital will be an integral part of this role.
To take responsibility for the efficient running of endoscopy referrals and booking processes together with the Assistant Service Manager.Work with the endoscopy team to ensure achievement of performance and waiting time targets.
Main duties of the job
Endoscopy team at Homerton Healthcare is looking for a Booking and Referral Coordinator for a permanent post. Post holders will be working directly with consultants, nurses, secretaries, patients, relatives, general practitioners and other hospital staff. The role will primarily include booking endoscopy appointments, dealing with patient queries and provide administrative support in day to day operations.
You will have strong administration experience and preferably working within healthcare. You are expected to be highly organised with the ability to manage and prioritise your own workload. The successful candidate should be able to use their initiative and think logically.
***Closing date is indicative only and this vacancy may close early without notice when sufficient applications have been received.***
About us
Homerton University Hospital NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, our procedures and our People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ and Nursing Times Best Places to Work list.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Skills
Essential
- Able to work as part of a team
- Able to confidently deal with the public and manage a range of patient calls
- Able to organise own workload
- Able to work under pressure and in stressful situations
- Excellent verbal communication skills and telephone manner
- Good written communication skills
- Computer literate with good keyboard skills
- Team player
- Good skills and ability with Microsoft Office Software, e.g. Microsoft Excel.
Desirable
- Willingness to continue personal development and training
Other
Essential
- Demonstrating understanding of Trust Values
- Work flexibly as required
- Committed to delivering patient centered services
- Caring attitude
- Highly motivated
Experience
Essential
- Experience of working with the public
- Experience of data collection and data entry
- Experience of working as part of a team
Desirable
- Experience of using hospital administration electronic patient record systems
- Experience of Microsoft Word
- Experience of working in administration/ customer service
Knowledge
Essential
- Knowledge/ understanding of the need for accurate data
Desirable
- Awareness of good customer care standards
- Understanding of clinical service provided by the Endoscopy department.
Education
Desirable
- NVQ level 2/3
- 5 x GCSE's including English and Maths or equivalent
Person Specification
Skills
Essential
- Able to work as part of a team
- Able to confidently deal with the public and manage a range of patient calls
- Able to organise own workload
- Able to work under pressure and in stressful situations
- Excellent verbal communication skills and telephone manner
- Good written communication skills
- Computer literate with good keyboard skills
- Team player
- Good skills and ability with Microsoft Office Software, e.g. Microsoft Excel.
Desirable
- Willingness to continue personal development and training
Other
Essential
- Demonstrating understanding of Trust Values
- Work flexibly as required
- Committed to delivering patient centered services
- Caring attitude
- Highly motivated
Experience
Essential
- Experience of working with the public
- Experience of data collection and data entry
- Experience of working as part of a team
Desirable
- Experience of using hospital administration electronic patient record systems
- Experience of Microsoft Word
- Experience of working in administration/ customer service
Knowledge
Essential
- Knowledge/ understanding of the need for accurate data
Desirable
- Awareness of good customer care standards
- Understanding of clinical service provided by the Endoscopy department.
Education
Desirable
- NVQ level 2/3
- 5 x GCSE's including English and Maths or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
