Job summary
We are looking for an enthusiastic, self-motivated and experiencedService Administratorto join ourTalk Changesteamwhich is an Improving Access to Psychological Therapies (IAPT) Service.
The Talk Changes service is a well-established department with a commitment to service innovation. You will be joining a service made up of over 100 Clinical/Counselling Psychologists, CBT Therapists and Psychological Wellbeing Practitioners.
This post is located in the community and is based in St Leonard's Hospital although we do offer therapy within other centres within City and Hackney; therefore the post holder may be required to work at additional sites as dictated by the needs of the service.
Main duties of the job
Administrative staff play a key role in the service by ensuring rapid access to appointments for more than 8,000 adults per year as well as information about services. Your job responsibilities will include a variety of day to day administrative tasks which include processing referrals, booking appointments and sending out patient letters etc. You will also be dealing with patients both face to face on reception and over the telephone.
You will have a'can do'approach and be able to deal with patients in a confident manner showing discretion, confidentiality and attention to detail at all times. You should also possess excellent organisational skills and be able to multi-task with ease. You should have a good standard of general education along with an excellent level of computer literacy, with particular proficiency in Microsoft Word, Excel, database entry and general database use.
About us
Homerton University Hospital NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed
Person Specification
Education/Qualifications
Essential
- 5 GCSEs including English and Maths (or equivalent)
- European Computer Driving Licence (ECDL) or equivalent
Skills/Abilities
Essential
- Excellent interpersonal skills
- Accurate record keeping skills
- Excellent telephone skills
- Ability to communicate effectively, both in writing and verbally to a high standard with staff, patients and other parties such as GPs and GP practice managers, etc.
- Simple data analysis skills
- Demonstrate ability to solve problems and overcome obstacles in the course of own work.
- Ability to work to deadlines and prioritise own workload.
- Excellent IT skills with proficiency using Word & Excel programmes
- Ability to work without supervision.
- Ability to work efficiently and accurately at all times.
- Ability to work in changing environments
- Able to cope under stress
- Able to work both as part of a team as well as an individual
Experience
Essential
- Experience in administration and office procedures
- Experience of MS Excel and Access database
Desirable
- Experience of dealing with customers and customer complaints
- Experience of working with a web based diary management system
Knowledge
Essential
- Knowledge/understanding of confidentiality issues
- Knowledge of booking systems
- Knowledge of patient information systems
- Knowledge of the healthcare setting
Other Requirements
Essential
- Commitment and adherence to the Equality Act
- Understanding of the Trust values
- Excellent time keeping
- Proactive approach
- Ability to work flexible hours
- Positive approach to learning
Person Specification
Education/Qualifications
Essential
- 5 GCSEs including English and Maths (or equivalent)
- European Computer Driving Licence (ECDL) or equivalent
Skills/Abilities
Essential
- Excellent interpersonal skills
- Accurate record keeping skills
- Excellent telephone skills
- Ability to communicate effectively, both in writing and verbally to a high standard with staff, patients and other parties such as GPs and GP practice managers, etc.
- Simple data analysis skills
- Demonstrate ability to solve problems and overcome obstacles in the course of own work.
- Ability to work to deadlines and prioritise own workload.
- Excellent IT skills with proficiency using Word & Excel programmes
- Ability to work without supervision.
- Ability to work efficiently and accurately at all times.
- Ability to work in changing environments
- Able to cope under stress
- Able to work both as part of a team as well as an individual
Experience
Essential
- Experience in administration and office procedures
- Experience of MS Excel and Access database
Desirable
- Experience of dealing with customers and customer complaints
- Experience of working with a web based diary management system
Knowledge
Essential
- Knowledge/understanding of confidentiality issues
- Knowledge of booking systems
- Knowledge of patient information systems
- Knowledge of the healthcare setting
Other Requirements
Essential
- Commitment and adherence to the Equality Act
- Understanding of the Trust values
- Excellent time keeping
- Proactive approach
- Ability to work flexible hours
- Positive approach to learning
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
