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Homerton Healthcare NHS Foundation Trust

Community Receptionist

Information:

This job is now closed

Job summary

The post holder will form part of a team of receptionists across Homerton sites. The post holder will be the first point of contact for both the public and staff who access Homerton services. The post holder will be required to travel across the five community sites. The post holder will develop a good knowledge of the functioning of the sites in order to provide an informed reception service for patients.

Main duties of the job

  • Ensure patients and visitors are greeted in an appropriate and friendly manner
  • Check in patients to clinics using the relevant booking system (EPR, Rio, paper system)
  • Direct patients and visitors accordingly
  • Arrange services for patients to enable them access to their appointment. This could include arranging transport or advocacy services
  • Book follow up appointments as required
  • Cancel and rebook appointments by telephone as required
  • Explain any delays to patients who are waiting
  • Deal effectively with patients who may be angry, upset, or anxious
  • Provide patients with information about making comments or complaints about HUH services
  • Maintain a filing system for storing patient records.
  • Print and send letters to patients and referrers as required
  • Provide ad-hoc general admin support to staff based at the site as required
  • Answer telephone enquiries and pass on messages to the relevant service
  • Distribute incoming faxes and post to community teams
  • Sort the post on a site and receive deliveries

About us

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

Details

Date posted

21 August 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£27,515 a year p.a. inc.

Contract

Permanent

Working pattern

Full-time

Reference number

293-CCS-0398

Job locations

John Scott Health Centre

Green Lanes

Manor House

N4 2NU


Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Person Specification

Education / Qualifications

Essential

  • GCSE's including English or equivalent

Experience

Essential

  • Previous administrative experience
  • Previous experience of working and communicating with the general public
  • Confident in use of computer programmes

Desirable

  • Previously worked within a health or community setting
  • Previous experience using hospital record system

Knowledge

Essential

  • Demonstrate awareness of need for patient confidentiality
  • Understanding of the need for accurate and up to date patient records
Person Specification

Education / Qualifications

Essential

  • GCSE's including English or equivalent

Experience

Essential

  • Previous administrative experience
  • Previous experience of working and communicating with the general public
  • Confident in use of computer programmes

Desirable

  • Previously worked within a health or community setting
  • Previous experience using hospital record system

Knowledge

Essential

  • Demonstrate awareness of need for patient confidentiality
  • Understanding of the need for accurate and up to date patient records

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Homerton Healthcare NHS Foundation Trust

Address

John Scott Health Centre

Green Lanes

Manor House

N4 2NU


Employer's website

https://www.homerton.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Homerton Healthcare NHS Foundation Trust

Address

John Scott Health Centre

Green Lanes

Manor House

N4 2NU


Employer's website

https://www.homerton.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Team Leader

Jahbina Kausar

jahbina.kausar@nhs.net

07506058933

Details

Date posted

21 August 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£27,515 a year p.a. inc.

Contract

Permanent

Working pattern

Full-time

Reference number

293-CCS-0398

Job locations

John Scott Health Centre

Green Lanes

Manor House

N4 2NU


Supporting documents

Privacy notice

Homerton Healthcare NHS Foundation Trust's privacy notice (opens in a new tab)