Job summary
In this role as a Single Point of Access (SPA) Referrals Assistant, you will be required to support the receipt of all service referrals both electronically and via telephone, in addition to the processing of these referrals through a number of complex patient care pathways. You will work closely with clinical and senior management team to ensure that the service provided, is patient focused and responsive.
Main duties of the job
The post holder will be required to:
- To provide efficient, effective, and high standards of service that meets the needs of the mental health CAMHS single point of
- To effectively manage referrals and communications requiring triage and further intervention.
- In conjunction with both the existing Community CAMHS (First Steps and CAMHS Disability) services develop a customer service focus within the CAMHS SPA promoting engagement and facilitating the promotion and easy use of SPA by all referring agencies and stakeholders (e.g., GPs, schools, families, and any other children's services).
- Work in partnership with clients and colleagues, maintaining respect for differing opinions and discussing all appropriate options for ways of working together
About us
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
PS
Essential
- 2 A/AS levels (any grade) NVQ level3, BTEC diplomas, Certificates and Awards, International Baccalaureate diploma or equivalent or Level 3 qualification.
- Proven experience in office systems, with advanced use of Microsoft Office, i.e. MS Word, PowerPoint, Outlook and Excel.
- Sound judgement and logical approach to complex situations, with ability to determine solutions
- Confidence in call handling
- Excellent written and verbal communication skills.
- Excellent inter-personal skills and the ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority.
- Proven standard of word processing skills, with a high standard of presentation and accuracy.
- The ability to plan and organise own workload without direct supervision.
- Knowledge/understanding of confidentiality issues
- Understanding and demonstration of the Trust Values
- Flexible and creative approach to work.
Desirable
- Business Administration Qualifications (e.g. NVQ1 or RSA 2)
- NHS specific IT system experience
- Understanding of NHS Community Services
- Customer Service background
- Experience of a call centre and or administrators
- Experience of using patient software e.g. RiO
Person Specification
PS
Essential
- 2 A/AS levels (any grade) NVQ level3, BTEC diplomas, Certificates and Awards, International Baccalaureate diploma or equivalent or Level 3 qualification.
- Proven experience in office systems, with advanced use of Microsoft Office, i.e. MS Word, PowerPoint, Outlook and Excel.
- Sound judgement and logical approach to complex situations, with ability to determine solutions
- Confidence in call handling
- Excellent written and verbal communication skills.
- Excellent inter-personal skills and the ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority.
- Proven standard of word processing skills, with a high standard of presentation and accuracy.
- The ability to plan and organise own workload without direct supervision.
- Knowledge/understanding of confidentiality issues
- Understanding and demonstration of the Trust Values
- Flexible and creative approach to work.
Desirable
- Business Administration Qualifications (e.g. NVQ1 or RSA 2)
- NHS specific IT system experience
- Understanding of NHS Community Services
- Customer Service background
- Experience of a call centre and or administrators
- Experience of using patient software e.g. RiO
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
