Cardiology Booker

Job description

Job responsibilities

Job overview

To be responsible for the effective and efficient operation of the Cardiac Assessment Unit reception area, including all reception administration duties and the booking and coordination of cardiac tests and patient appointments.

This post supports and forms an integral part of the Cardiology Assessment Unit Administration Service within the Cardiology Department. The role ensures the smooth and efficient operation of the reception and administrative functions of the unit, providing a high-quality service to patients, relatives, and clinical staff.

• Manage and oversee the efficient day-to-day running of the Cardiac Assessment Unit reception area.

• Organise and maintain the patient appointment systems within the unit.

• Manage Cardiac Assessment Unit diaries and clinic schedules.

• Monitor patient wait times and escalate potential delays or issues to the appropriate personnel.

• Coordinate and manage appointment systems for:

  • 24-hour tapes

  • Cardiac Memo

  • Ambulatory Blood Pressure (ABP) monitors

• Answer and respond to telephone calls and voicemail messages in a timely and professional manner.

• Act as the first point of contact for patients and visitors attending the Cardiac Assessment Unit.

• Greet and book in patients attending clinics or diagnostic tests using Alex Health and CRIS systems.

• Direct patients to the appropriate waiting areas for clinics or diagnostic procedures.

• Process and follow up on patients who do not attend appointments (DNA).

• Collect, receive, sort, distribute, and frank post daily.

• Cash up clinics in accordance with Trust procedures.

• Liaise with transport providers regarding patient transport arrangements.

• Address and manage communication issues involving patients and relatives.

• Implement service changes as required to meet service demands.

• Receive, process, and appropriately escalate complaints from patients, relatives, and reception staff to the Assistant Service Manager.

• Assess and determine which queries require immediate escalation and which can be managed within the role.

• Recognise when patients require input from clinical staff and escalate accordingly.

• Escalate situations that fall outside Trust policies, agreed procedures, or nationally agreed terms and conditions.

• Maintain patient confidentiality at all times, particularly when communicating with relatives.

• Remain calm and professional under pressure.

• Effectively prioritise workload in a busy clinical environment.

• Responding appropriately and sensitively to patient complaints.

• Monitoring and ensuring compliance with waiting list targets.

• Managing transport-related issues that may impact clinic flow.

• Working within a busy, demanding, and sometimes high-pressure environment.

• Ensuring all administrative tasks are completed within required timeframes.

The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave—a national programme that’s changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector.

This means we’re working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.

We’re a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.

Join us and help shape the future of care in West Essex.

Person Specification

Qualifications

Essential

• Educated to GCSE level 2 standard in English and Maths or equivalent experience.
• NVQ3 level or equivalent administration experience
• ECDL or equivalent experience

Desirable

Experience

Essential

• Previous recent clerical experience
• Experience in handling confidential and sensitive data
• Experience and/or knowledge of using ALEX HEALTH and CRIS
• Previous experience of working in a team

Desirable

• Experience of booking patients in line with National and Trust waiting time standards
• Experience and/or knowledge of at least one electronic booking system currently used by the Trust.
• Previous experience within an admission function dept. in the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Princess Alexandra Hospital NHS Trust

Address

The Princess Alexandra Hospital

Harlow

Essex

CM20 1QX

Employer's website

https://www.pah.nhs.uk (Opens in a new tab)