Administration Clerk Respiratory

Job description

Job responsibilities

Job overview

To work efficiently within a multi-disciplinary team to provide administrative assistance within the Trust and services offered by the trust.

Scope and Range

• To provide a professional and efficient service.
• To communicate effectively with other staff members.
• To assist with the smooth running of Respiratory outpatients and breathlessness pathway.
• There is no requirement to line management of staff in this position.

Main duties of the job

• To speak with patients on the telephone to advise of bookings.
• To greet all patients in a warm and friendly manner.
• To treat all patients at all times in a sensitive, honest and courteous manner.
• To advise and direct patients throughout their visit, maintaining good customer relationship and care.
• To assist patients with outpatient administrative queries.
• To receive patients into clinic, ensuring that all personal details are correct on the hospital information system (Alex Health) and change details as required.
• To book patients on Alex Health to show attendance.
• To answer the department phone in a polite and friendly manner, dealing with day-to-day queries or efficiently forwarding the call to the appropriate person.
• To carry out any other clerical duties which may arise within the department.
• To complete any other administrative duties as required.
• To deal with enquiries from all service users in a helpful, courteous and diplomatic manner.
• To work flexibly according to the needs of the service, including cover of colleagues during periods of leave.
• To work on own initiative and make confident decisions as required to ensure efficient service.

The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave—a national programme that’s changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector.

This means we’re working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.

We’re a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.

Join us and help shape the future of care in West Essex.

Main duties of the job

The Respiratory team are on the lookout for a hardworking, organised individual to join the team. This role is a great fit for passionate, enthusiastic and dedicated individuals to support in leading the department to excellence.

There is a full-time position, working in administration. The hours are Mon-Fri 9-5pm. We encourage everyone to apply even if there is no prior NHS experience as full training is provided on appointment.

You will be providing a comprehensive administrative service in support of the multidisciplinary team, using a professional and customer-centred approach to all patients and their families who are undergoing care at The Princess Alexandra Hospital and St Margaret's Hospital.

Person Specification

Qualifications

Essential

• NVQ level 2 or equivalent standard of literacy/numeracy
• NVQ Administration/Customer Service Level 3 or equivalent level of proven experience

Experience

Essential

• Working in busy office environment
• Experience of storing and maintaining records
• Working in an NHS environment

Desirable

• Experience of supervising others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Princess Alexandra Hospital NHS Trust

Address

The Princess Alexandra Hospital

Harlow

Essex

CM20 1QX

Employer's website

https://www.pah.nhs.uk (Opens in a new tab)