The Princess Alexandra Hospital NHS Trust

Retail supervisor

The closing date is 06 April 2026

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Job summary

This role is to over see the day to day service of the Restaurant and Cafe whilst supporting the team and working with them during shift, keeping the department compliant with all legislation and training and ensuring the highest standards of customer care Example: This role covers the service needs of the hospital run retail units providing facilities for Patients Visitors and staff to use , ensuring we have food and beverages available for them in a clean and safe welcoming environment. Staff training , record keeping ,communication with Back of house, Haccp recording and ensuring Allergen data is correct for all dishes are key parts of this job role along with keeping the restaurant team on top of filling and cleaning and keeping the service running smoothly during opening hours. . This post also requires the supervision of the back of house team should the need arise .

Main duties of the job

Supervision of the retail team and provide support in the day to day services and operations ensuring the safe and compliant delivery of services. Liase with the back of house team. Ensure compliance of HACCP and FSM Systems .Staff training and trust procedures. Cleaning and maintaining department equipment Deal with complaints and compliments in an appropriate manner. Probing of food items to ensure they meet the required temperatures. To organise ,supervise and partake in the picking ,replenishment and distribution of food items for all retail services. To be accountable to the Patient and Retail Relations Manager in the provision of retail operations and to have full responsibility for managing aspects of the operation as required.

About us

The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave; a national programme thats changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector. This means were working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives. Were a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences. Join us and help shape the future of care in West Essex.

Details

Date posted

23 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time

Reference number

000615

Job locations

The Princess Alexandra Hospital

Harlow

Essex

CM20 1QX


Job description

Job responsibilities

To take full responsibility for providing assistance to the manager with driving efficiencies ,food ordering ,keeping the department clean, hygienic and safe ,required stock kept as required, preventing over ordering and promoting the department within the trust and the community.

Provide full support to the team and taking responsibility for food service delivery ,and presentation including portion control measures, allergen recording and the typing and distribution of menus for daily meal services. and advising on dietary requirements as requested. This will require keeping fully up to date with legislative guidelines and food standard agency alerts.

Ensuring team members are recognise the urgency and time critical requirements of the day and its routines.

Constantly supporting the Manager by ensuring that all departmental records are kept up to date and ready for inspection at all times and adhered to at all times.

Ensure that the departments COSHH manual and PPE requirements are kept up to date for all tasks . Keep up to date and actively participate in the trusts Fire response procedures for the department.

Ensure that FIFO stock rotation is used throughout the department to prevent wastage. Ensure that all food is held and stored at the correct temperatures and that labels are used and compliant for the product. Ensure that all hot and cold foods reach critical control point requirements and deal with any discrepancies as per the departments policy.

Ensure the cleaning Schedule is completed daily and All additional cleans are allocated and documented as required.

Keep shifts strictly to the internal rota and seek approval from the Retail Manager /Catering manager prior to any deviation .

Ensure that the trust materials are being used correctly and used efficiently to ensure wastage is kept to a minimum.

Liaise closely with the Head chef and the catering team.

Attend and hold team meetings as required and support ideas to improve the service.

Attend all Mandatory training including Food Hygiene and any others deemed necessary for Continued professional/personal development.

Report all faults in the fabric, furniture, fixtures and fittings of the department to the estates department and the manager.

To operate tills for the processing of cash and card payments

 

Job description

Job responsibilities

To take full responsibility for providing assistance to the manager with driving efficiencies ,food ordering ,keeping the department clean, hygienic and safe ,required stock kept as required, preventing over ordering and promoting the department within the trust and the community.

Provide full support to the team and taking responsibility for food service delivery ,and presentation including portion control measures, allergen recording and the typing and distribution of menus for daily meal services. and advising on dietary requirements as requested. This will require keeping fully up to date with legislative guidelines and food standard agency alerts.

Ensuring team members are recognise the urgency and time critical requirements of the day and its routines.

Constantly supporting the Manager by ensuring that all departmental records are kept up to date and ready for inspection at all times and adhered to at all times.

Ensure that the departments COSHH manual and PPE requirements are kept up to date for all tasks . Keep up to date and actively participate in the trusts Fire response procedures for the department.

Ensure that FIFO stock rotation is used throughout the department to prevent wastage. Ensure that all food is held and stored at the correct temperatures and that labels are used and compliant for the product. Ensure that all hot and cold foods reach critical control point requirements and deal with any discrepancies as per the departments policy.

Ensure the cleaning Schedule is completed daily and All additional cleans are allocated and documented as required.

Keep shifts strictly to the internal rota and seek approval from the Retail Manager /Catering manager prior to any deviation .

Ensure that the trust materials are being used correctly and used efficiently to ensure wastage is kept to a minimum.

Liaise closely with the Head chef and the catering team.

Attend and hold team meetings as required and support ideas to improve the service.

Attend all Mandatory training including Food Hygiene and any others deemed necessary for Continued professional/personal development.

Report all faults in the fabric, furniture, fixtures and fittings of the department to the estates department and the manager.

To operate tills for the processing of cash and card payments

 

Person Specification

Qualifications

Essential

  • Maths and English Qualification GCSE or equivalent
  • HACCP Awareness
  • Allergen Awareness
  • Level 2 food Hygiene

Desirable

  • Food hygiene Level 3 qualification

Experience

Essential

  • Previous Retail Supervision in Catering
  • Customer Complaint Handling
  • Till Operation

Desirable

  • Roster Planning
Person Specification

Qualifications

Essential

  • Maths and English Qualification GCSE or equivalent
  • HACCP Awareness
  • Allergen Awareness
  • Level 2 food Hygiene

Desirable

  • Food hygiene Level 3 qualification

Experience

Essential

  • Previous Retail Supervision in Catering
  • Customer Complaint Handling
  • Till Operation

Desirable

  • Roster Planning

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Princess Alexandra Hospital NHS Trust

Address

The Princess Alexandra Hospital

Harlow

Essex

CM20 1QX


Employer's website

https://www.pah.nhs.uk (Opens in a new tab)

Employer details

Employer name

The Princess Alexandra Hospital NHS Trust

Address

The Princess Alexandra Hospital

Harlow

Essex

CM20 1QX


Employer's website

https://www.pah.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Catering Manager

Claire Bishop

claire.bishop4@nhs.net

Details

Date posted

23 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time

Reference number

000615

Job locations

The Princess Alexandra Hospital

Harlow

Essex

CM20 1QX


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