Ward Clerk - Neo Natal Unit

Job description

Job responsibilities

To provide a full comprehensive reception, administrative and clerical service in support of the multidisciplinary team involved in patient care within the department. To provide an appropriate front of house service that is professional and customer centred to all patients and their families who are undergoing care in NICU.

To support with other admin tasks that may be required, such as the booking of appointments, the cancelling of appointments, and helping coordinate the Ophthalmology pathways for the babies on NICU if required.

Main duties of the job

To provide an efficient and professional reception and clerical service which gives confidence to patients and their family.

To promote the professionalism of the Trust and maintain the privacy and dignity of the patients at all times while maintaining a warm, friendly and helpful welcome, and the reception area and desk is kept clean and tidy.

Provide relevant information to patients and relatives clearly and in a way that they understand and in a sympathetic and sensitive manner, being mindful of confidentiality and safeguarding policies.

To answer all telephone enquiries, taking and relaying messages in a polite and helpful manner ensuring patient confidentiality at all times.

To ensure that all patient activity including admission, discharges and transfers to and from the ward are accurately recorded in a timely fashion as patient movement occurs, by the use of currently used system.

To support line management with other administrative tasks if required, such as contacting patients to book and cancel appointments for the paediatric team.

Person Specification

Qualifications

Essential

• GCSE English Grade C or above or equivalent
• Recent previous experience in administration

Desirable

• NVQ Level 3 in administration

Experience

Essential

• Customer service experience
• Knowledge of data protection and confidentiality
• Keyboard skills & VDU skills

Desirable

• Previous NHS clerical experience dealing with the public
• Experience of a specific electronic booking system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Princess Alexandra Hospital NHS Trust

Address

The Princess Alexandra Hospital

Harlow

Essex

CM20 1QX

Employer's website

https://www.pah.nhs.uk (Opens in a new tab)