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The Princess Alexandra Hospital NHS Trust

Service Delivery Manager

The closing date is 11 January 2026

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Job summary

Are you an experienced operational leader with a passion for delivering high-quality, patient-centred services? We are looking for a Service Delivery Manager to join our team and play a key role in shaping efficient, effective, and innovative healthcare services. We have roles available in: Colorectal Clinical administration Our Way Forward We are implementing a new divisional structure that strengthens accountability, integration, and patient-centred care. This is an exciting time to join us as we embed transformation, break down silos, and create a culture of collaboration and continuous improvement. As Service Delivery Manager, you will be at the heart of this change.

Main duties of the job

As a Service Delivery Manager, you will be responsible for the day-to-day management of one or two services within the Care Group. Working closely with Clinical Leads, Matrons, and senior managers, you will: Provide visible leadership and foster a culture of inclusion, wellbeing, and continuous improvement. Ensure services meet national and local performance standards, including RTT, UEC, and cancer targets. Manage budgets, resources, and workforce planning to deliver safe, efficient, and cost-effective care. Lead service transformation projects, supporting digital innovation and data-driven decision-making. Oversee governance, risk management, and compliance with CQC and NHS standards. Champion patient experience and staff engagement, embedding feedback into service improvement.

About us

The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave; a national programme thats changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector. This means were working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives. Were a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences. Join us and help shape the future of care in West Essex.

Details

Date posted

07 January 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£50,008 to £56,908 a year

Contract

Permanent

Working pattern

Full-time

Reference number

000339

Job locations

The Princess Alexandra Hospital

Harlow

Essex

CM20 1QX


Job description

Job responsibilities

What we’re looking for

  • Educated to Master’s level or equivalent experience
  • Significant operational management experience, including managing large teams and budgets
  • Strong understanding of NHS performance targets, governance, and risk management
  • Excellent communication, leadership, and problem-solving skills
  • Ability to manage priorities and deliver results in a fast-paced environment  

Job description

Job responsibilities

What we’re looking for

  • Educated to Master’s level or equivalent experience
  • Significant operational management experience, including managing large teams and budgets
  • Strong understanding of NHS performance targets, governance, and risk management
  • Excellent communication, leadership, and problem-solving skills
  • Ability to manage priorities and deliver results in a fast-paced environment  

Person Specification

Qualifications

Essential

  • Educated to a masters degree level or equivalent experience

Desirable

  • Recognised post-graduate management qualification or equivalent experience

Experience

Essential

  • Relevant operational management experience, managing large groups of staff.
  • Experience of managing a budget.
  • Working across teams and leading on projects
  • Experience of working in health service in a line management capacity

Desirable

  • Experience leading change management
Person Specification

Qualifications

Essential

  • Educated to a masters degree level or equivalent experience

Desirable

  • Recognised post-graduate management qualification or equivalent experience

Experience

Essential

  • Relevant operational management experience, managing large groups of staff.
  • Experience of managing a budget.
  • Working across teams and leading on projects
  • Experience of working in health service in a line management capacity

Desirable

  • Experience leading change management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Princess Alexandra Hospital NHS Trust

Address

The Princess Alexandra Hospital

Harlow

Essex

CM20 1QX


Employer's website

https://www.pah.nhs.uk (Opens in a new tab)

Employer details

Employer name

The Princess Alexandra Hospital NHS Trust

Address

The Princess Alexandra Hospital

Harlow

Essex

CM20 1QX


Employer's website

https://www.pah.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Divisional Director of Operations

Jenny Abel

jenny.abel@nhs.net

Details

Date posted

07 January 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£50,008 to £56,908 a year

Contract

Permanent

Working pattern

Full-time

Reference number

000339

Job locations

The Princess Alexandra Hospital

Harlow

Essex

CM20 1QX


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