Job summary
Are you a dynamic and motivated leader with a passion for operational excellence in healthcare support services? The Princess Alexandra Hospital NHS Trust is seeking a Patient Services & Support Manager to oversee and deliver high-quality portering, transport, and postal services across our sites. This is a pivotal role ensuring the smooth running of essential support functions that directly impact patient care and experience.
You will be responsible for managing a 24/7 portering service, inter-site transport, postal operations, and staff across multiple locations. This role demands strong leadership, logistical expertise, and a commitment to upholding the Trusts values: Patient at Heart, Everyday Excellence, and Creative Collaboration.
Main duties of the job
The Patient Services and Support Manager will be responsible for ensuring the efficient and
effective provision of support services, which will meet the demands, and expectations of the
service, through effective leadership and motivation of staff and the efficient deployment of
resources within the department.
About us
The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave; a national programme thats changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector.
This means were working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.
Were a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.
Join us and help shape the future of care in West Essex.
Job description
Job responsibilities
- Lead and manage portering services across all hospital departments including A&E, Pharmacy, X-Ray, and more.
- Will be required to complete in operational management on-call roster
- Oversee transport services to external hospitals and over 60 clinics across Essex, North London, and Hertfordshire.
- Ensure safe and compliant handling of sensitive and regulated items such as patient notes, pathology samples, and controlled drugs.
- Manage postal services on-site, including staff and equipment.
- Maintain and negotiate contracts for taxis, couriers, and leased vehicles.
- Ensure compliance with statutory regulations and Trust policies.
- Manage staff rosters, performance, training, and development.
- Respond to complaints and liaise with security services to ensure site safety.
- Monitor budgets and maintain operational records.
- Provide effective leadership and motivation to staff, ensuring high standards of service delivery.
- Manage the Portering Fire Team, ensuring all health and safety and training requirements are met.
- Coordinate inter-site transport and electric vehicle operations, including insurance and claims.
- Ensure cost-effective movement of goods and staff through contract management.
- Maintain departmental records and ensure compliance with carriage of dangerous goods legislation.
- Oversee staff recruitment, retention, appraisals, and disciplinary procedures.
- Ensure staff are trained in handling specialist medical gases and waste disposal procedures.
- Liaise with internal departments and external contractors to maintain service quality.
- Manage equipment inventories and develop replacement programmes.
- Participate in the on-call rota (1:7 basis) and lead team briefings and meetings.
Job description
Job responsibilities
- Lead and manage portering services across all hospital departments including A&E, Pharmacy, X-Ray, and more.
- Will be required to complete in operational management on-call roster
- Oversee transport services to external hospitals and over 60 clinics across Essex, North London, and Hertfordshire.
- Ensure safe and compliant handling of sensitive and regulated items such as patient notes, pathology samples, and controlled drugs.
- Manage postal services on-site, including staff and equipment.
- Maintain and negotiate contracts for taxis, couriers, and leased vehicles.
- Ensure compliance with statutory regulations and Trust policies.
- Manage staff rosters, performance, training, and development.
- Respond to complaints and liaise with security services to ensure site safety.
- Monitor budgets and maintain operational records.
- Provide effective leadership and motivation to staff, ensuring high standards of service delivery.
- Manage the Portering Fire Team, ensuring all health and safety and training requirements are met.
- Coordinate inter-site transport and electric vehicle operations, including insurance and claims.
- Ensure cost-effective movement of goods and staff through contract management.
- Maintain departmental records and ensure compliance with carriage of dangerous goods legislation.
- Oversee staff recruitment, retention, appraisals, and disciplinary procedures.
- Ensure staff are trained in handling specialist medical gases and waste disposal procedures.
- Liaise with internal departments and external contractors to maintain service quality.
- Manage equipment inventories and develop replacement programmes.
- Participate in the on-call rota (1:7 basis) and lead team briefings and meetings.
Person Specification
Qualifications
Essential
- Educated to GCSE standard
- Must hold a clean current driving licence
Desirable
- Professional qualifications desirable e.g. Certificate of Professional
- Competence in Road Haulage
Experience
Essential
- Experience of managing staff and budgets
- Knowledge of the relevant legislation
- Experience of managing in a NHS environment
Person Specification
Qualifications
Essential
- Educated to GCSE standard
- Must hold a clean current driving licence
Desirable
- Professional qualifications desirable e.g. Certificate of Professional
- Competence in Road Haulage
Experience
Essential
- Experience of managing staff and budgets
- Knowledge of the relevant legislation
- Experience of managing in a NHS environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
