Booking Officer - Outpatients
The closing date is 28 October 2025
Job summary
Ther Outpatient Appointments department is looking for enthusiastic individuals to join the team as a Booking Officer. This is a full-time role working Monday to Friday between 8am - 6pm (Early and late shifts)
You will be supporting the wider Outpatient Team, which includes reception, outpatient appointments and fast track. This is a dynamic and varied role which is extremely fast paced .It is vital to supporting our patients been seen within the national target times, and providing them a seamless outpatient experience at PAHT. Full training of in house systems will be given
Previous NHS experience is desirable with an understanding of the current urgencies and pressures around the booking of our patients.
Main duties of the job
- Communicating with our patients giving them the information they need quickly and accurately
- Answering telephones and email enquiries at pace
- Contacting patients by telephone or text messaging systems swiftly
- Processing outpatient appointment letters and texts, ensuring our patients have the correct information for their appointment
- Checking and inputting of data to computer systems, keeping information up to date and accurate.
- Ensuring the security of our data and data flows.
- Responding to service developments including the use of new technologies.
- Supporting Trust wide staff including colleagues from all backgrounds, to ensure a great service for our patients
- Responding to change and displaying and open and honest approach.
About us
Our Organisation
The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop's Stortford, and St Margaret's Hospital in Epping.
We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop's Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.
Our Values
The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:
Patient at heart - Always holding the patient and their wellbeing at the centre of our thoughts and efforts
Everyday excellence - Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both
Creative collaboration - Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care
The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.
Details
Date posted
15 October 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 a year Per Annum Plus 5% high cost area supplement
Contract
Permanent
Working pattern
Full-time
Reference number
292-7467811-CSS-E
Job locations
Princess Alexandra Hospital
Kao Park
Harlow
CM17 9NA
Employer details
Employer name
The Princess Alexandra Hospital NHS Trust
Address
Princess Alexandra Hospital
Kao Park
Harlow
CM17 9NA
Employer's website
https://www.pah.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
Privacy notice
The Princess Alexandra Hospital NHS Trust's privacy notice (opens in a new tab)