Clerical Co-ordinator - Acute Medicine

Job summary

Acute Medicine is looking for friendly and enthusiastic individual to join our team of Clerical Co-ordinators on a full-time, permanent basis.

You will provide administrative support to the reception area rotating though all of our units, SDEC, AAU and Charnley.

Your duties will include but not restricted to the registration of patients, maintenance of patient records, filing, arranging for clinic appointments, answering telephone enquiries and data entry onto the hospital computer systems.

This is an entry-level role where full training will be provided, so while you are not required to have any previous experience, well-rounded IT skills and/or customer service experience will be advantageous.

This post is shift-based to cover a 24/7 service and will include some unsocial hours, including weekends and bank holidays on a rolling rota.

Main duties of the job

• Registration of patients visiting the unit
• Maintaining patient records
• Filing in accordance with department and Trust procedures
• Booking clinic appointments
• Outcoming clinic appointments
• Supporting clinical staff administratively
• Answering telephone, email and face-to-face enquiries
• Data entry

About us

Our Organisation

The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop's Stortford, and St Margaret's Hospital in Epping.

We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop's Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.

Our Values

The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:

Patient at heart - Always holding the patient and their wellbeing at the centre of our thoughts and efforts

Everyday excellence - Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both

Creative collaboration - Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care

The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.

Employer details

Employer name

The Princess Alexandra Hospital NHS Trust

Address

PAH

Hamstel Road

Harlow

CM20 1QX

Employer's website

https://www.pah.nhs.uk (Opens in a new tab)

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Employer details

Employer name

The Princess Alexandra Hospital NHS Trust

Address

PAH

Hamstel Road

Harlow

CM20 1QX

Employer's website

https://www.pah.nhs.uk (Opens in a new tab)

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