Switchboard Operator

Job summary

Reporting to the Switchboard Supervisor this position will be responsible for answering and managing all calls that are received at the Princess Alexandra NHS Trust Switchboard.

This position will be responsible for the monitoring and management of all alarms in the Switchboard department.

There will be the requirement for flexible working and you may be asked to cover alternative shifts, to ensure there is appropriate cover at all times. This is to ensure all calls and duties are answered and managed within a timely and professional manner.

Core shift pattern is as follows:

Week 1 Late Late Off Off Late Off Off Week 2 Off Late Late Late Off Off Off Week 3 Late Off Off Off Late Late Off Week 4 Late Off Off Off Late Off Late

Late = 2pm - 10pm

Main duties of the job

Respond to all internal and external calls in a confident, courteous and polite manner, regardless of the sometimes difficult, distressing and lengthy calls that have to be handled.

Be conversant with all associated information relevant to the switchboard i.e. all emergency procedures and policies, implement and act accordingly as and when required.

Implement the Major Incident Policy in conjunction with Senior Management,Ambulance Services and Police etc.

Cover reception duties and deal with all enquiries as required.

About us

Our Organisation

The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop's Stortford, and St Margaret's Hospital in Epping.

We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop's Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.

Our Values

The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:

Patient at heart - Always holding the patient and their wellbeing at the centre of our thoughts and efforts

Everyday excellence - Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both

Creative collaboration - Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care

The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.

Job description

Job responsibilities

Please see the attached job description and person specification. This is available to download at any time.

Person Specification

Qualifications

Essential

• good general education GCSE / O LEVEL

Desirable

• microsoft office skills
• previous experience working in a switchboard enviroment

Skills

Essential

• basic IT Skills
• ability to adapt to change when required
• ability to work as a team member

Desirable

• ability to work unsupervised

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).