Job summary
We are looking for an exceptional and experienced Service Manager to join our team at the Princess Alexandra Hospital. This post sits within the theatre, anaesthetic and critical care division within surgery; a challenging and exciting place to work. You will help to deliver a selection of productivity schemes and therefore will have good business management skills coupled with good financial knowledge While we face the same financial and performance pressures as all NHS Trusts, we are undertaking significant projects we would want you to lead on to improve healthcare delivery throughout the division.
Your ability to engage and lead teams through change and act as an operational manager will be vital. You will be expected to solve day-to-day challenges, around theatre efficiency and patient flow, alongside managing an admin and clerical team of 35 people.
You will be flexible, resilient, collaborative, and confident to challenge the status quo while building excellent working relationships that quickly enable you to become a trusted and credible leader across all staff groups.
Main duties of the job
The Service Manager is a key management role and is responsible for the operational delivery of all aspects of the service areas. Key aims are:
- Work with the divisional management team to ensure the achievement of performance and other local and national clinical and non-clinical targets.
ork with the divisional management team to ensure the achievement of performance and other local and national clinical and non-clinical targets.
Provide operational management to the service, supervising systems and processes for specific areas.
In liaison with the quality and governance leads ensure appropriate systems and processes are established in departments to support the robust reporting and progress of governance, risk and safeguarding issues.
Manage designated financial resources within budget and support the General Manager/ in financial management within the Division
Support the development of service line reporting and service line management across the division
About us
Our Organisation
The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop's Stortford, and St Margaret's Hospital in Epping.
We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop's Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.
Our Values
The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:
Patient at heart - Always holding the patient and their wellbeing at the centre of our thoughts and efforts
Everyday excellence - Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both
Creative collaboration - Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care
The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.
Job description
Job responsibilities
Please see the attached Job description and person specification for full vacancy details, this is available to download at anytime.
Job description
Job responsibilities
Please see the attached Job description and person specification for full vacancy details, this is available to download at anytime.
Person Specification
Education and Qualifications
Essential
- Educated to degree level or equivalent qualifications or experience
- Evidence of continuing professional development
Desirable
- Management Qualification, preferably at Masters Level
Experience
Essential
- Previous and successful operational management experience gained within the Health sector or other equivalent sector
- Experience of managing and designing staff rotas, utilising electronic software
- Experience of reporting of service performance
- Experience of working in a busy and fast paced environment
- Experience of the management of operating budgets and delivering financial surplus
- Leadership and performance management of teams and individuals
Skills and Knowledge
Essential
- Knowledge of audit, clinical governance mechanisms and CQC standards
- Clear understanding of the NHS agenda
- Understanding of national policies / guidance relating NHS business arrangements and financial flows
- Ability to manage priorities in order to meet specific deadlines
- Proficiency in the use of ICT applications to support efficient work activity, including the analysis, interpretation and presentation of data
- Ability to hold direct and non-direct reports to account
- Knowledge of Clinical and Corporate Governance frameworks, legislation and best practice
- Knowledge and understanding of clinical and corporate governance and risk management systems and processes
- Experience of managing and designing staffing rotas
- Experience of reporting of service performance
- Budgetary and staff management experience
- Business planning experience
Desirable
- Knowledge of planning and commissioning guidelines and targets
- Experience of developing business cases and new business proposals
Personal Qualities
Essential
- Ability to work flexibly in a complex and changing environment
- Ability to work under pressure to demanding timetables
- Understands the need to deliver short-term priorities and achieve long-term goals (sense of balance)
- High levels of personal integrity and loyalty
- Ability to deal with confidential issues in a professional and sensitive manner
Person Specification
Education and Qualifications
Essential
- Educated to degree level or equivalent qualifications or experience
- Evidence of continuing professional development
Desirable
- Management Qualification, preferably at Masters Level
Experience
Essential
- Previous and successful operational management experience gained within the Health sector or other equivalent sector
- Experience of managing and designing staff rotas, utilising electronic software
- Experience of reporting of service performance
- Experience of working in a busy and fast paced environment
- Experience of the management of operating budgets and delivering financial surplus
- Leadership and performance management of teams and individuals
Skills and Knowledge
Essential
- Knowledge of audit, clinical governance mechanisms and CQC standards
- Clear understanding of the NHS agenda
- Understanding of national policies / guidance relating NHS business arrangements and financial flows
- Ability to manage priorities in order to meet specific deadlines
- Proficiency in the use of ICT applications to support efficient work activity, including the analysis, interpretation and presentation of data
- Ability to hold direct and non-direct reports to account
- Knowledge of Clinical and Corporate Governance frameworks, legislation and best practice
- Knowledge and understanding of clinical and corporate governance and risk management systems and processes
- Experience of managing and designing staffing rotas
- Experience of reporting of service performance
- Budgetary and staff management experience
- Business planning experience
Desirable
- Knowledge of planning and commissioning guidelines and targets
- Experience of developing business cases and new business proposals
Personal Qualities
Essential
- Ability to work flexibly in a complex and changing environment
- Ability to work under pressure to demanding timetables
- Understands the need to deliver short-term priorities and achieve long-term goals (sense of balance)
- High levels of personal integrity and loyalty
- Ability to deal with confidential issues in a professional and sensitive manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
