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The Princess Alexandra Hospital NHS Trust

Infrastructure Engineer

Information:

This job is now closed

Job summary

We are about to embark on one of the biggest transformation programmes our Trust has ever seen. Our Electronic Health Record (EHR) will enhance the work of nearly everyone in the Trust, and also the experience of anyone who access our services receives.

We're looking an Infrastructure Engineer who will support the implementation, evaluation and documentation of the technical design for the EHR programme.

You will be an expert infrastructure and cybersecurity knowledge, experience and skills. Reviewing and developing the IT Infrastructure in line with industry best practice ensuring this fits with the future direction of the health economy and the EHR programme.

Main duties of the job

The role is critical in supporting the delivery of the Trust's digital strategy and the strategic priorities in PAHT2030, a new EHR is also critical to our readiness for our new hospital. The role reports to the responsible EHR Programme Manager with whom they will agree their work plan and expected outcomes.

You'll be working across the organisational boundaries, influencing decisions where appropriate, negotiating areas of improvement, seeking agreement and co-operation; but always managing user expectations to ensure that they are aligned to the available resources.

About us

The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop's Stortford, and St Margaret's Hospital in Epping.

We are on the verge of a defining moment in PAHT's history. What lies ahead is a journey of transformation and improvement that will lead us successfully into the future, enabling us to delivermodern, integrated and outstanding carethat keeps our growing and ageing population healthier.

Details

Date posted

07 November 2023

Pay scheme

Agenda for change

Band

Band 7

Salary

£45,753 to £52,067 a year per annum inclusive of high cost area supplement

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

292-EHR-ICT-JC-E

Job locations

The Princess Alexandra Hospital

Harlow

CM20 1DR


Job description

Job responsibilities

  • Provide second- and third-line support to Trust staff in troubleshooting and resolving incidents and requests for all IT, networking and Telecom systems / equipment.
  • Maintain communication with customers in order to achieve response targets defined by the Service Level Agreement (SLA)
  • Provide 1st class customer service to meet our aims of being within the top 10% of Trusts in England.
  • Provide specialist advice to senior management in areas of performance, stability, security and development. The post holder must be able to communicate highly complex technical system matters to senior non-technical staff clearly and in a manner whereby they are able to fully understand the issues. They will also be required to negotiate at a senior level and be a major influence in the decision-making processes

For more information please view the job description.

Job description

Job responsibilities

  • Provide second- and third-line support to Trust staff in troubleshooting and resolving incidents and requests for all IT, networking and Telecom systems / equipment.
  • Maintain communication with customers in order to achieve response targets defined by the Service Level Agreement (SLA)
  • Provide 1st class customer service to meet our aims of being within the top 10% of Trusts in England.
  • Provide specialist advice to senior management in areas of performance, stability, security and development. The post holder must be able to communicate highly complex technical system matters to senior non-technical staff clearly and in a manner whereby they are able to fully understand the issues. They will also be required to negotiate at a senior level and be a major influence in the decision-making processes

For more information please view the job description.

Person Specification

Education

Essential

  • Masters Degree with Qualification/Accreditation in an IT specialism or equivalent relevant technical experience

Desirable

  • Additional relevant technical qualifications such as vendor accreditations (e.g. Microsoft/Cisco), GNVQ/A-Levels in IT, CompTIA, cyber security

Experience

Essential

  • Experience as an Infrastructure Engineer or similar function
  • Experience in effectively supporting a large scale, complex IT environment
  • Experience of supporting an Enterprise sized and/or Healthcare environment
Person Specification

Education

Essential

  • Masters Degree with Qualification/Accreditation in an IT specialism or equivalent relevant technical experience

Desirable

  • Additional relevant technical qualifications such as vendor accreditations (e.g. Microsoft/Cisco), GNVQ/A-Levels in IT, CompTIA, cyber security

Experience

Essential

  • Experience as an Infrastructure Engineer or similar function
  • Experience in effectively supporting a large scale, complex IT environment
  • Experience of supporting an Enterprise sized and/or Healthcare environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Princess Alexandra Hospital NHS Trust

Address

The Princess Alexandra Hospital

Harlow

CM20 1DR


Employer's website

https://www.pah.nhs.uk (Opens in a new tab)

Employer details

Employer name

The Princess Alexandra Hospital NHS Trust

Address

The Princess Alexandra Hospital

Harlow

CM20 1DR


Employer's website

https://www.pah.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Director of ICT

Jeff Wood

jeffrey.wood@nhs.net

Details

Date posted

07 November 2023

Pay scheme

Agenda for change

Band

Band 7

Salary

£45,753 to £52,067 a year per annum inclusive of high cost area supplement

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

292-EHR-ICT-JC-E

Job locations

The Princess Alexandra Hospital

Harlow

CM20 1DR


Supporting documents

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