Receptionist/Booker for Ophthalmology

Job summary

• To provide a professional, customer centred reception service to patients attending the Princess Alexandra NHS Trust clinical services across all sites and all reception desks, as operationally required.
• To provide an accurate and timely appointment booking service for patients admitting, discharging or requiring follow up Out Patient appointments.
• To be the first line public face of the Trust for patients attending for clinical treatment
• To promote the professionalism of the Trust and maintain the privacy and dignity of the patient at all times
• To offer patients a warm, friendly and helpful welcome and inform the patient of the next step of their journey, including any issues that may delay that process. To maintain a calm attitude at all times, being aware of patients' worries and concerns at coming to hospital.

• To ensure booking processes are followed accurately and in a timely manner, and all Clinic Outcome forms and reconciliations, and close of business processes are completed
• Support colleagues in ophthalmology department in both sites (eye unit in main site and Keats House in Bush Fair, Harlow.

Main duties of the job

• Support reception staff/colleagues on day to day basis and report to reception team lead/assistant service manager.
• Ensure patients are kept informed of any delays and speak with any patients that are unhappy with delays.

• Empathy and understanding for patients attending the department, ensuring privacy and dignity are maintained at all times.
• Admitting and discharging patients on the COSMIC patient administration system including internal transfers and cancellations in a timely fashion as set by the office manager
• Make follow-up appointments/review clinic entries for patients in the Outpatient areas, and ensure Clinic Outcome forms are completed at the end of every clinic
• Ensure the accurate entry and up-date of patient details and patient hospital clinical care episodes
• Ensure patient details are verified and accurately updated on COSMIC during the booking/admitting process
• To maintain patient confidentiality and be aware of data protection issues when entering all patient information on all Trust administration and clinical information systems
• To follow Trust Overseas/Private patients procedure to ensure that the Trust receives the income generated by these patients
• Preparing case notes appropriately including pre-assessment packs and letters as required
• Tracking all case notes on the electronic tracking system, and sending them out to other departments or staff as required (Coding, medical secretaries, medical records etc)

About us

The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop's Stortford, and St Margaret's Hospital in Epping.

We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop's Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.

Our Values

The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:

Patient at heart - Always holding the patient and their wellbeing at the centre of our thoughts and efforts

Everyday excellence - Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both

Creative collaboration - Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care.

The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.

Employer details

Employer name

The Princess Alexandra Hospital NHS Trust

Address

Eye Unit / Keats house

Harlow

CM20 1QX

Employer's website

https://www.pah.nhs.uk (Opens in a new tab)

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Employer details

Employer name

The Princess Alexandra Hospital NHS Trust

Address

Eye Unit / Keats house

Harlow

CM20 1QX

Employer's website

https://www.pah.nhs.uk (Opens in a new tab)

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