Job summary
A unique opportunity has arisen for the role of Assistant Patient Dining Service Manager at Imperial College Healthcare.
This critical role supports the safe and effective delivery of hydration and nutrition to patients in a fast-paced environment, spanning multiple buildings and operating 7 days a week, 365 days a year.
The role requires in depth technical knowledge of operational food production, back of house/front of house services, food safety legislation, allergen controls and industry best practice.
The post has line management responsibilities, involving team leading, coaching for performance and on the job training, the post holder will deputise for the Patient Dining Manager, be part of the St Mary's Hospital and Western Eye Hospital leadership team and play a vital role in delivering a service in accordance with our Trust values.
Main duties of the job
- Recommends changes to Patient Dining policy and service delivery, implementing changes as appropriate in consultation with the General Manager or other stake holders e.g. Dieticians.
- Ensure that all Patient Dining staff follow the correct procedures for signing out / in of all keys.
- Manage work activity using CARPS system, intervening and delegating tasks as appropriate.
- Management of all purchasing (food or non-food) required for the Patient Dining Department from the authorised supplies as set up by Procurement and or other Facilities Department.
- Manage of waste generated from all kitchen or preparation areas, and liaise with the Trust waste manager to ensure we are fully compliant at all times.
- To manage and develop a patient focused service that meets user expectation.
- To continuously develop and improve food service quality and hygiene standards.
- To have knowledge and understanding as and when required of changes in food service related legislation.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education
Essential
- BIC Sc CPSS or related NVQ Qualification in Health & Safety
- Good standard of education - GCSE or equivalent
Desirable
- NVQ Healthcare support services, BICSc, CPSS Qualification in Health & Safety
- Institute of Environmental Health Officers Basic Food Hygiene certificate
Experience
Essential
- Proven experience of supervising a diverse workforce within a service environment
- Previous experience working in a customer facing role
- Previous experience working in a healthcare environment
Desirable
- Experience of working within the NHS or another public sector organisation
- Knowledge of cost controls
- Experience in the training and development of staff
Skills/Knowledge/ Abilities
Essential
- Experience in overseeing staff and implementation of best practices
- Experience in dealing with customers and handling complaints
- Implementation of innovation and improvement projects
Desirable
- Previous NHS or Hospital Patient Dining / Catering management experience
- Previous experience working in a customer facing role
- Knowledge of legislation and procedures affecting the operation of services
Person Specification
Education
Essential
- BIC Sc CPSS or related NVQ Qualification in Health & Safety
- Good standard of education - GCSE or equivalent
Desirable
- NVQ Healthcare support services, BICSc, CPSS Qualification in Health & Safety
- Institute of Environmental Health Officers Basic Food Hygiene certificate
Experience
Essential
- Proven experience of supervising a diverse workforce within a service environment
- Previous experience working in a customer facing role
- Previous experience working in a healthcare environment
Desirable
- Experience of working within the NHS or another public sector organisation
- Knowledge of cost controls
- Experience in the training and development of staff
Skills/Knowledge/ Abilities
Essential
- Experience in overseeing staff and implementation of best practices
- Experience in dealing with customers and handling complaints
- Implementation of innovation and improvement projects
Desirable
- Previous NHS or Hospital Patient Dining / Catering management experience
- Previous experience working in a customer facing role
- Knowledge of legislation and procedures affecting the operation of services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
