Job summary
We are looking for an enthusiastic, motivated and adaptable individual with experience in clerical and administration duties.
The post holder will provide a comprehensive and efficient reception and, examinations booking service to patients attending the Imaging Department. They willrespond to and deal with a variety of often complex requests in a timely manner, whether by telephone, fax or in person.The post holder will be expected to work independently and manage and prioritise their workload, liaising closely with the wider administration team in the Department.
The successful post holder would be joining an exceptional team who have shared values and consistently strive to provide high quality patient care. We work collaboratively with other multidisciplinary teams to improve our service, as well as supporting staff to develop their skills and confidence within the department.
Main duties of the job
- Perform administrative tasks according to Trust, Departmental and statutory regulations.
- Provide a high standard of patient care within the Imaging Department.
- To communicate effectively in order to ensure the smooth running of the service.
- To supervise junior staff within the Imaging department.
- To demonstrate a commitment to the Directorate and Trust Objectives.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/ qualifications
Essential
- A Level, NVQ 3 or equivalent experience
- Formal Customer Care Training or willingness to undertake
Experience
Essential
- General clerical experience including filing
- Knowledge of hospital CERNER patient administration system
- Knowledge of medical terminology
- Experience of having working relationships with clinicians, GPs, managers, consultants and other clinical staff.
Desirable
- Prior experience of working in a healthcare environment Experience of using a Radiology Information System (RIS)
- Knowledge of NHS waiting and booking targets
Skills/knowledge/ abilities
Essential
- Good keyboard and IT skills
- Ability to manage difficult situations
- Ability to input and retrieve data accurately on a computerised system
- Ability to work within a team as well as independently with a professional approach towards work and colleagues
Desirable
- Proficient use of Microsoft Office (Word & Outlook)
Person Specification
Education/ qualifications
Essential
- A Level, NVQ 3 or equivalent experience
- Formal Customer Care Training or willingness to undertake
Experience
Essential
- General clerical experience including filing
- Knowledge of hospital CERNER patient administration system
- Knowledge of medical terminology
- Experience of having working relationships with clinicians, GPs, managers, consultants and other clinical staff.
Desirable
- Prior experience of working in a healthcare environment Experience of using a Radiology Information System (RIS)
- Knowledge of NHS waiting and booking targets
Skills/knowledge/ abilities
Essential
- Good keyboard and IT skills
- Ability to manage difficult situations
- Ability to input and retrieve data accurately on a computerised system
- Ability to work within a team as well as independently with a professional approach towards work and colleagues
Desirable
- Proficient use of Microsoft Office (Word & Outlook)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
