Job summary
As a Front of house receptionist you will provide a full receptionist service, be first point of contact for patients and visitors attending the hospital in accordance with the best principles of customer care.
The candidate we are looking for will have a warm, compassionate manner, be helpful, friendly and approachable. They will take pride in looking after the public areas in and around the reception and will support the health and safety of all staff and patients by ensuring hygiene requirements such as face masks and hand sanitiser are being used when required.
Experience in customer care is essential and you must be confident in challenging negative behaviour, with the support of our security staff. You will be comfortable working with colleagues from a wide range of backgrounds and different levels of seniority, in addition to patients and visitors from across the community.
When applying for this post, to stand out, we encourage you to showcase your unique skills and experiences - authenticity matters more than submitting the same application we've seen before, such as generating your application with AI tools.
Main duties of the job
The post-holder will provide a full receptionist service, be first point of contact for patients and visitors attending the hospital in accordance with the best principles of customer care, and support the Security, Health and safety functions. As part of our front of house team they will also be responsible for guardianship of public areas and support Trust projects and initiatives
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/ Qualifications
Essential
- Good standard of general education
- Grade C or above in GCSE (or equivalent level) English
- Grade C or above in GCSE (or equivalent level) Maths
Desirable
- Any relevant professional, customer service qualifications
Experience
Essential
- Previous reception experience
- Experience of working with a high volume of enquiries both face to face and on the telephone
- Experience of dealing with difficult situations
- Experience of working on your own and as part of a team
Desirable
- Experience in a healthcare environment
- Experience working in a busy administrative role
Skills/Knowledge/ Abilities
Essential
- Computer literacy / IT skills
- Working knowledge of Microsoft Office including Word, Excel and Outlook
Desirable
- Knowledge of Cerner or other patient systems
- Willingness to extend knowledge and learn new skills
Communication Skills
Essential
- Excellent communication skills - written
- Ability to work effectively with a wide range of people
Desirable
- Confident in challenging unacceptable behaviour in an appropriate manner
Person Specification
Education/ Qualifications
Essential
- Good standard of general education
- Grade C or above in GCSE (or equivalent level) English
- Grade C or above in GCSE (or equivalent level) Maths
Desirable
- Any relevant professional, customer service qualifications
Experience
Essential
- Previous reception experience
- Experience of working with a high volume of enquiries both face to face and on the telephone
- Experience of dealing with difficult situations
- Experience of working on your own and as part of a team
Desirable
- Experience in a healthcare environment
- Experience working in a busy administrative role
Skills/Knowledge/ Abilities
Essential
- Computer literacy / IT skills
- Working knowledge of Microsoft Office including Word, Excel and Outlook
Desirable
- Knowledge of Cerner or other patient systems
- Willingness to extend knowledge and learn new skills
Communication Skills
Essential
- Excellent communication skills - written
- Ability to work effectively with a wide range of people
Desirable
- Confident in challenging unacceptable behaviour in an appropriate manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
