Imperial College Healthcare NHS Trust

Neurology Team Administrator

The closing date is 17 February 2026

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Job summary

An exciting opportunity has arisen to work as an administrator in the Neurosciences Department, within the Division of Medicine & Integrated Care at Charing Cross Hospital. You will be working closely with our consultants and the wider admin and clinical team and will be an integral part of ensuring that the service runs smoothly.

Our ideal candidate should possess a high level of attention to detail, and have a proactive, can-do attitude.

You will need to demonstrate the ability to efficiently manage tasks to agreed time frames, often meeting tight deadlines in a fast paced and changing environment. The ideal candidate must have a flexible approach to their work, enjoy working with people and patients, and have excellent communication skills.

If you are an organised person with a talent for administration and enjoy working in dynamic environment, you may be ideal for this job. Experience in this field is desirable but not essential.

Main duties of the job

  • Receive post and deal with routine correspondence and undertake follow-up action as directed by the unit manager or team leader.
  • To receive and respond to queries from external parties, patients and relatives, or other departments, escalating more complex queries to the relevant member of the team.
  • To act as first point of contact for patients and members of the general public seeking information and support from the hospital.
  • The post holder must be able to triage the calls appropriately, as well as deal sympathetically with people who may be bereaved, distressed or angry and escalate appropriately.
  • Assist with answering queries as directed by the unit manager or team lead, ensuring that when possible they are resolved early and arranging for necessary action to be expedited.
  • Ensure clinical administration is dealt with effectively, including those matters where liaison with other departments, hospitals or services is necessary.
  • Use initiative and work without direct supervision, as well as to use relevant information technology to facilitate the performance of tasks.
  • Participate in annual appraisals and performance reviews. Identify personal development needs.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .

Details

Date posted

13 February 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£30,546 to £32,207 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-MIC-1996

Job locations

Charing Cross Hospital

London

W6 8RF


Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews, please view the Job Description attachment with the job advert.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews, please view the Job Description attachment with the job advert.

Person Specification

Education/ qualifications

Essential

  • A-Levels or equivalent experience

Experience

Essential

  • IT literacy

Desirable

  • NHS Administrative experience
  • Knowledge of hospital Patient Administration System (CERNER)
  • General knowledge of medical terminology

Skills/knowledge/ abilities

Essential

  • Able to meet deadlines.
  • Strong organisational skills.
  • Attention to detail.
  • Ability to work on own initiative and as part of a team.
  • Flexibility
  • Able to demonstrate an understanding of issues relating to confidentiality.
  • Excellent clear written and verbal communication skills.
  • Good keyboard and IT skills - proficient use of Microsoft Office (Outlook)
  • Professional telephone manner
  • Good interpersonal skills
Person Specification

Education/ qualifications

Essential

  • A-Levels or equivalent experience

Experience

Essential

  • IT literacy

Desirable

  • NHS Administrative experience
  • Knowledge of hospital Patient Administration System (CERNER)
  • General knowledge of medical terminology

Skills/knowledge/ abilities

Essential

  • Able to meet deadlines.
  • Strong organisational skills.
  • Attention to detail.
  • Ability to work on own initiative and as part of a team.
  • Flexibility
  • Able to demonstrate an understanding of issues relating to confidentiality.
  • Excellent clear written and verbal communication skills.
  • Good keyboard and IT skills - proficient use of Microsoft Office (Outlook)
  • Professional telephone manner
  • Good interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Charing Cross Hospital

London

W6 8RF


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Charing Cross Hospital

London

W6 8RF


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Administrative Service Support Manager

Edna Moses

edna.moses@nhs.net

Details

Date posted

13 February 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£30,546 to £32,207 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-MIC-1996

Job locations

Charing Cross Hospital

London

W6 8RF


Supporting documents

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