Job summary
An exciting opportunity has arisen to join the Main Outpatients Department as a Receptionist within the Women's and Children's Clinical Centre Directorate.
You will be the first point of contact for patients and visitors attending various outpatient clinics, providing a warm, professional, and efficient reception service.
Working closely with clinicians, nurses, and administrative colleagues, you will play a key role in managing patient queries and supporting appointment coordination. The role requires excellent organisational skills and a proactive, flexible approach to work.
The post holder will report to the Admin Supervisor and is expected to uphold the Trust's values in every interaction.
Main duties of the job
- Effective delivery of reception duties.
- Input and maintenance of accurate patient information on Trust information systems.
- Provision of excellent customer service to members of the public and staff who visit or contact the Hospital
- Contribution to positive patient experiences.
- Booking of appointments.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviewsplease view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviewsplease view the Job Description attachment with the job advert.
Person Specification
Education / Qualifications
Essential
- Good educational standard of at least GCSE in English, Maths and IT, or equivalent experience.
Experience
Essential
- Experience of data entry
- Experience of using Microsoft outlook
Desirable
- Providing customer service to the general public.
Skills/Knowledge/ Abilities
Essential
- Working knowledge of Microsoft office, including word, excel and outlook.
- Ability to work under pressure and multitask.
- Great attention to detail, particularly with regards to written information
- Ability to communicate in a clear and professional way where there may be barriers to understanding.
Person Specification
Education / Qualifications
Essential
- Good educational standard of at least GCSE in English, Maths and IT, or equivalent experience.
Experience
Essential
- Experience of data entry
- Experience of using Microsoft outlook
Desirable
- Providing customer service to the general public.
Skills/Knowledge/ Abilities
Essential
- Working knowledge of Microsoft office, including word, excel and outlook.
- Ability to work under pressure and multitask.
- Great attention to detail, particularly with regards to written information
- Ability to communicate in a clear and professional way where there may be barriers to understanding.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
