Job summary
Imperial College Healthcare NHS Trust understands the importance of ensuring good staff health and wellbeing, to individual and Trust success and ultimately to positive patient outcomes and has invested significantly in its in-house Occupational Health Service.
The Occupational Health Service Customer Service Assistant provides frontline administrative and reception support, necessary for the delivery of a client-focused Occupational Health Service which promotes good customer service and effective working relationship with all service users, and the achievement of the departmental performance standards.
Rotating across 3 hospitals Occupational Health Customer Service Assistant will help to manage clinics, deal with wide-ranging customer enquiries, respond to duty desk enquiries including exposure incidents and infectious outbreaks, administer new starter health screening and ensures that referrals from managers are processed promptly.
Main duties of the job
- Accountable for ensuring the delivery of efficient customer-focused administrative tasks to support the delivery of Occupational Health Services.
- Work as member of a multi-disciplinary team undertaking wide-ranging administrative tasks, to ensure the provision of effective administrative systems and procedures, to support full-service delivery.
- Adhere to relevant Service Processes, Trust Policies and Guidelines.
- Develop and maintain excellent working relationships and communication channels with all stakeholders, business partners and service users, and liaise with them closely and in a timely manner.
- Use IT functionality to ensure the collection and reporting of performance activity data and accurate clinical records.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/ qualifications
Essential
- NVQ Level 2 or equivalent English language and mathematics
- Evidence of continuing professional development
Experience
Essential
- Measurable experience of secretarial or administrative work
- Experience of working in teams / multi-disciplinary environments
- Workplace use of working with computerised systems and data. IT skills: Email and working with Microsoft Word, Excel and PowerPoint
Desirable
- Working within an NHS clinical setting
Skills/ knowledge/ abilities
Essential
- Basic understanding of NHS organisation, development and challenges
- Communication / telephone skills
- Computer literacy and basic ability to analyse
Communication skills
Essential
- Excellent communication skills - written English skills
Person Specification
Education/ qualifications
Essential
- NVQ Level 2 or equivalent English language and mathematics
- Evidence of continuing professional development
Experience
Essential
- Measurable experience of secretarial or administrative work
- Experience of working in teams / multi-disciplinary environments
- Workplace use of working with computerised systems and data. IT skills: Email and working with Microsoft Word, Excel and PowerPoint
Desirable
- Working within an NHS clinical setting
Skills/ knowledge/ abilities
Essential
- Basic understanding of NHS organisation, development and challenges
- Communication / telephone skills
- Computer literacy and basic ability to analyse
Communication skills
Essential
- Excellent communication skills - written English skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
