Job summary
Are you a calm, hyper organised coordinator who brings order to fast moving, complex work? Can you juggle competing deadlines, coordinate across multiple teams, manage timelines and deliverables, and keep every thread neatly on track? Do you care passionately about delivering life changing, innovative treatments for our patients and working at the cutting edge of global medicines research? If so, we want to hear from you!
As our Service Support Co-ordinator within the pharmacy clinical trials team, you'll be at the heart of coordinating between research teams, sponsors, R&D teams, and the pharmacy team to ensure clinical trials are set up quickly and efficiently. You'll manage deadlines, monitor trial activity, and keep stakeholders informed, ensuring that all non-clinical aspects of the service run smoothly.
In this role, you'll lead and manage the administrative team within the Pharmacy Clinical Trials service, overseeing recruitment, performance reviews, and personal development planning. You'll be responsible for improving administrative efficiency, managing rotas, coordinating leave and sickness cover, and ensuring compliance with Trust policies.
Experience working in clinical research and line management is essential, as is the ability to stay calm under pressure, motivate others, and adapt to change. Strong communication skills and proficiency with databases and spreadsheets are required.
Main duties of the job
- To provide day to day operational management support to the Head of Pharmacy Clinical Trials & Advanced Therapies to ensure that from a non-clinical perspective that the service is running effectively and efficiently.
- The Service Support Co-ordinator works directly to the Head of Pharmacy Clinical Trials & Advanced Therapies. They will be expected to work autonomously but under direction. When their Manager is away they will be expected to provide cover in that they will have a good enough understanding of what the key non-clinical issues are in their service that they will be able to brief the General Manager/Chief Pharmacist and other stakeholders appropriately.
- Responsibilities include delegated responsibility for service planning, staff performance management, staff recruitment, staffing, activity monitoring and delivery, co-ordination of complaints, quality control and budget monitoring.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education / Qualifications
Essential
- Experience or qualification that would lead the interview panel to conclude that this person has the capacity / experience to take on an operational management role.
Desirable
Experience
Essential
- Experience of line managing people
- Can demonstrate personal characteristics that would lead an interview panel to the conclusion that the person has the potential to: Stay calm under pressure and make rational decisions / Motivate, influence and negotiate others / Act as a role model / Adapt to change / Be determined to achieve the best possible outcome
- Demonstrate excellent written and verbal communication skills
Desirable
- Demonstrate an understanding of the concept of Clinical Governance & Research
- Have had experience of recruitment, performance review and disciplinary processes
- Has an understanding of the issues facing the NHS and/or clinical trials
Skills / Knowledge / Abilities
Essential
- Very proficient user of database, spreadsheet and presentation software
- Able to interpret complex information in order to act upon it and disseminate to others
Desirable
- Have worked in a complex clinical service in an Acute Teaching Hospital
- Have been involved with a change management project
- Have knowledge of how to manage a budget.
Person Specification
Education / Qualifications
Essential
- Experience or qualification that would lead the interview panel to conclude that this person has the capacity / experience to take on an operational management role.
Desirable
Experience
Essential
- Experience of line managing people
- Can demonstrate personal characteristics that would lead an interview panel to the conclusion that the person has the potential to: Stay calm under pressure and make rational decisions / Motivate, influence and negotiate others / Act as a role model / Adapt to change / Be determined to achieve the best possible outcome
- Demonstrate excellent written and verbal communication skills
Desirable
- Demonstrate an understanding of the concept of Clinical Governance & Research
- Have had experience of recruitment, performance review and disciplinary processes
- Has an understanding of the issues facing the NHS and/or clinical trials
Skills / Knowledge / Abilities
Essential
- Very proficient user of database, spreadsheet and presentation software
- Able to interpret complex information in order to act upon it and disseminate to others
Desirable
- Have worked in a complex clinical service in an Acute Teaching Hospital
- Have been involved with a change management project
- Have knowledge of how to manage a budget.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
