Ward Clerk-respiratory and acute medicine

Job summary

St Mary's Hospital London is part of Imperial NHS trust and is situated centrally next to Paddington station, which has excellent transport links to London and its surrounding areas.

Manvers ward is a 33- bedded ward specializing in respiratory and acute medicine.

25 beds are dedicated to the care of respiratory patients, with both acute and chronic conditions.

This includes a dedicated 8- bed Acute Respiratory Unit, where we can care specifically for patients requiring Non Invasive Ventilation (NIV), tracheostomy care and use monitoring and blood gas analysis to ensure our patients have the support they need at the earliest opportunity.All areas are supported by a multi-disciplinary team of specialists, working to help our patient receive only the highest standard of care.As a Ward Clerk, you have a vital role in supporting the whole unit, as you are the first point of contact to welcome visitors to the ward and are responsible for answering queries and checking patients and visitors on/off the ward.

There are learning opportunities for the within the trust to equip you with the correct knowledge, skills and attitude to ensure you are competent and develop in your role.

Main duties of the job

Promote a customer focused approach to receive patients and visitors to the ward, providing a courteous, responsive and effective first point of contact (in person and by telephone) for patients, carers and healthcare professionals, both internal and external to the Trust.

Use judgement in responding to queries or taking messages. Ensure that all enquires are dealt with politely, courteously, promptly and professionally.

Prioritise, plan and organise daily workload, ensuring that daily tasks and ongoing workloads are prioritised and completed within agreed and acceptable timescales, ensuring the ward manager is informed as relevant of any changes in working pattern.

To photocopy documentation and ensure that stationery is well stocked at all times.

To answer telephone calls and deal with non-nursing/non-medical enquiries.

To train and develop new ward clerks and support staff who cover for annual leave, sharing good practice where possible.

To operate appropriate IT link systems to other health agencies and IT packages relevant to the clinical area.

To handle medical records ensuring these are up to date with filing and reports, following Trust and unit procedures.

To maintain an up to date ward bed state, and liaise with duty manager as appropriate.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

St Mary's Hospital

London

W2 1NY

Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

---

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

St Mary's Hospital

London

W2 1NY

Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

---