Job summary
An exciting opportunity has arisen within the Clinical Haematology Directorate for a Band 3 Ward Clerk.
The ward clerk is an essential part of the ward team , who works within the ward, to provide essential clerical duties, to assist the nursing staff with the organisation of the ward as well as answering patient and visitor queries.
The post holder will have direct contact with patients/visitors in their capacity as Ward Clerk within Dacie Ward. Duties will include receiving and directing patients, visitors and staff visiting the ward, liaising with the wider Trust teams to support patient care.
To undertake clerical duties relating to documentation for patients including admission paperwork, clinical notes, discharge notification, patient records etc.
Main duties of the job
- Promote a customer focused approach to receive patients and visitors to the ward, providing a courteous, responsive and effective first point of contact for patients, carers and healthcare professionals, both internal and external to the Trust.
- Use judgement in responding to queries or taking messages.
- Maintain good communication links with the ward team and other departments.
- To arrange transport when required, clearly communicating with the nursing staff.
- Prioritise, plan and organise daily workload.
- To answer telephone calls and deal with non-nursing/non-medical enquiries.
- To access voicemail and pass on accurate messages.
- Maintain good communication links with the ward team and other departments.
- Arrange for any repairs that are required.
- Communicate and document information accordingly.
- To undertake any other clerical task as agreed mutually with the ward manager to ensure that the administrative systems meet the needs of the ward.
- Appropriate disposal and shredding of confidential papers.
- To record/update admission, discharge/transfer of patient data on Trust information systems.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviewsplease view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviewsplease view the Job Description attachment with the job advert.
Person Specification
Education/ qualifications
Essential
- Degree or equivalent qualification.
Experience
Essential
- Previous experience of line managing large patient groups
- Knowledge of the NHS Working in a pressurised environment
- Previous experience of working within a target based department
- Experience of working with multidisciplinary teams
Desirable
- Previous experience of working within inpatient surgical area
- Previous experience of working within a surgical department
Skills/knowledge/ abilities
Essential
- Ability to use Microsoft Word, PowerPoint, Excel
- Ability to work autonomously, prioritise own workload & act on own initiative
- Ability to work as a team player
- Ability to supervise effectively
Desirable
- Previous experience of using Cerner
- Able to communicate contentious and or sensitive information to service users and internal colleagues
Values and behaviours
Essential
- Self-motivated/ able to motivate others
- Excellent organisational skills
- Excellent oral and written communication skills
- Ability to delegate tasks effectively
Person Specification
Education/ qualifications
Essential
- Degree or equivalent qualification.
Experience
Essential
- Previous experience of line managing large patient groups
- Knowledge of the NHS Working in a pressurised environment
- Previous experience of working within a target based department
- Experience of working with multidisciplinary teams
Desirable
- Previous experience of working within inpatient surgical area
- Previous experience of working within a surgical department
Skills/knowledge/ abilities
Essential
- Ability to use Microsoft Word, PowerPoint, Excel
- Ability to work autonomously, prioritise own workload & act on own initiative
- Ability to work as a team player
- Ability to supervise effectively
Desirable
- Previous experience of using Cerner
- Able to communicate contentious and or sensitive information to service users and internal colleagues
Values and behaviours
Essential
- Self-motivated/ able to motivate others
- Excellent organisational skills
- Excellent oral and written communication skills
- Ability to delegate tasks effectively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
