Job summary
We are looking for enthusiastic, dedicated and conscientious team players to join large multi-disciplinary teams, in our gynaecology services are based at our St Mary's Hospital site.
We receive 18,000 new general gynaecology referrals annually, with a further 700 new referrals to the West London Gynaecological Cancer Centre at Queen Charlotte's & Chelsea Hospital. Our gynaecology team currently perform over 5,000 day case surgeries per year and 2,000 operations on inpatients.
The post holder will be responsible for the smooth running of the administration part of the gynaecology outpatient service for several consultants. They will use the hospital computer systems in order to ensure that clinic letters are dictated, typed, amended and sent out within a strict 5 day target time. They will also liaise between patients and clinical staff in order to resolve any patient queries that come via the telephone/email systems.
We are looking for candidates dedicated to delivering excellent patient experience, who are comfortable working in a dynamic and fast paced environment.
For further details / informal visits contact: Gynaecology Pathway Coordinator- Zul Argueza on zul.argueza@nhs.net
Main duties of the job
- Provide comprehensive and efficient administrative support across the GSHRRM service on a rotational basis, ensuring coverage of diverse tasks.
- Deliver excellent customer service to patients and colleagues via face-to-face, telephone, and email interactions.
- Process and book outpatient appointments in line with the Trust Elective Access Policy, ensuring timely and accurate data entry on PAS and other systems.
- Provide reception cover on weekdays/weekends as required.
- Complete daily data quality checks promptly.
- Support with audio typing of letters, notes, and patient communications within agreed timescales.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/Qualifications
Essential
- A-Levels or equivalent knowledge or experience.
- Excellent English comprehension - oral and written
- Understanding of medical terminology
Desirable
- Secretarial qualification or equivalent experience.
Experience
Essential
- Administrative experience
- Evidence of experience of dealing with the public.
- Basic IT literacy
Desirable
- Previous experience in an NHS institution
- An understanding of outpatient waiting lists and outpatient appointment booking processes.
- Formal customer care training.
Skills/knowledge/ abilities
Essential
- Competent use of IT systems - Excel, Word, & dbase input
- Ability to adapt to new working practices, learn new software systems and acquire new knowledge
- Ability to analyse waiting list reports and other sources of information and make judgements about booking patients based on those reports
- Ability to undertake administration tasks and switch without notice to dealing with frequent customer and telephone enquiries when they attend for their appointments.
Desirable
- PAS system Cerner knowledge
- Knowledge of the NHS performance indicators: referral to treatment standard.
Person Specification
Education/Qualifications
Essential
- A-Levels or equivalent knowledge or experience.
- Excellent English comprehension - oral and written
- Understanding of medical terminology
Desirable
- Secretarial qualification or equivalent experience.
Experience
Essential
- Administrative experience
- Evidence of experience of dealing with the public.
- Basic IT literacy
Desirable
- Previous experience in an NHS institution
- An understanding of outpatient waiting lists and outpatient appointment booking processes.
- Formal customer care training.
Skills/knowledge/ abilities
Essential
- Competent use of IT systems - Excel, Word, & dbase input
- Ability to adapt to new working practices, learn new software systems and acquire new knowledge
- Ability to analyse waiting list reports and other sources of information and make judgements about booking patients based on those reports
- Ability to undertake administration tasks and switch without notice to dealing with frequent customer and telephone enquiries when they attend for their appointments.
Desirable
- PAS system Cerner knowledge
- Knowledge of the NHS performance indicators: referral to treatment standard.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
