Imperial College Healthcare NHS Trust

Service support manager

The closing date is 06 January 2026

Job summary

We're looking for a motivated and organised individual to lead the people, processes, and performance ofImperial College Healthcare NHS Trust Urology's elective inpatient services. This role is key to ensuring smooth coordination of our urology theatre lists and responding quickly to changes in demand.

What you'll do:

  • Manage the registrar rota and support colleagues to keep services running seamlessly.
  • Make sure patients are scheduled according to clinical priority and national access standards, including Cancer Waiting Times (CWT), Referral to Treatment (RTT), and Diagnostic Waiting Times (DM01).
  • Organise and prioritise your own workload while helping the team deliver continuity of care every day.

This is a fantastic opportunity to make a real impact on patient experience and operational excellence within one of the UK's leading NHS Trusts.

If you're passionate about delivering high-quality care and thrive in a dynamic environment, we'd love to hear from you!

Main duties of the job

  • To co-ordinate operating surgeon cover and maximise the utilisation of Urology theatre lists.
  • To develop the process to ensure that patients are scheduled in line with clinical priority and national access targets including CWT, RTT and DM01.
  • To ensure that the service is able to meet reporting requirements for specialized inpatient activity.
  • To ensure quality and customer care standards are met consistently as well as responding to patient concerns and complaints.
  • Management of the monthly registrar rota.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk tous at interview.

Details

Date posted

23 December 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£46,419 to £55,046 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-SCCS-2122

Job locations

Charing Cross Hospital

Fulham Palace Road

Hammersmith

W6 8RF


Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviewsplease view the Job Description attachment with the job advert.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviewsplease view the Job Description attachment with the job advert.

Person Specification

Education / Qualifications

Essential

  • Degree level qualification or equivalent training and/or experience

Experience

Essential

  • Operational experience in a managerial role
  • Evidence of building effective working relationships and influencing stakeholders
  • Responsibility of maintaining national access targets for a service (e.g. RTT, DM01, cancer waiting times)

Desirable

  • Experience of managing theatre lists and implementing 6-4-2
  • Experience in managing a rota
  • Staff management including objective setting, performance review & people development
  • Experience of working within a surgical specialty

Skills / Knowledge / Abilities

Essential

  • Ability to prioritise and delegate tasks appropriately
  • Ability to demonstrate a high level of work organization and attention to detail
  • Knowledge of RTT, DM01, Cancer Waiting Time targets
  • Ability to work under pressure and meet tight deadlines
  • Knowledge of administration procedures and computerised software
Person Specification

Education / Qualifications

Essential

  • Degree level qualification or equivalent training and/or experience

Experience

Essential

  • Operational experience in a managerial role
  • Evidence of building effective working relationships and influencing stakeholders
  • Responsibility of maintaining national access targets for a service (e.g. RTT, DM01, cancer waiting times)

Desirable

  • Experience of managing theatre lists and implementing 6-4-2
  • Experience in managing a rota
  • Staff management including objective setting, performance review & people development
  • Experience of working within a surgical specialty

Skills / Knowledge / Abilities

Essential

  • Ability to prioritise and delegate tasks appropriately
  • Ability to demonstrate a high level of work organization and attention to detail
  • Knowledge of RTT, DM01, Cancer Waiting Time targets
  • Ability to work under pressure and meet tight deadlines
  • Knowledge of administration procedures and computerised software

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Charing Cross Hospital

Fulham Palace Road

Hammersmith

W6 8RF


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Charing Cross Hospital

Fulham Palace Road

Hammersmith

W6 8RF


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Business Manager

Thusara Manimaran

thusara.manimaran@nhs.net

07776674259

Details

Date posted

23 December 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£46,419 to £55,046 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-SCCS-2122

Job locations

Charing Cross Hospital

Fulham Palace Road

Hammersmith

W6 8RF


Supporting documents

Privacy notice

Imperial College Healthcare NHS Trust's privacy notice (opens in a new tab)