Clinic coordinator

Job summary

An exciting opportunity has arisen for a highly motivated individual to join the Limb Fitting administration team at Imperial College Healthcare NHS Trust.

The role will involve supporting the people, processes and performance of the Limb Fitting Centre. The successful candidate will be enthusiastic and be able to work flexibly in order to accommodate change, in line with service development and improvement. The post holder will be a key component in delivering an efficient service to our patients, in line with key Trust and National targets. The primary focus of the role will be coordinating clinics as well as supporting patients through their rehabilitation journey. The post holder will be required to work with the existing multidisciplinary team to facilitate and support our patient pathways.

Candidates must possess excellent organisational skills, with an ability to prioritise, problem solve and find solutions, in a busy working environment. Communication is key for this role and it will be expected that the post holder can demonstrate an ability to communicate with patients and staff across all disciplines.

If you have administrative experience of working in a healthcare setting we would encourage you to apply.

Main duties of the job

• Establishing, maintaining and monitoring excellent office and information systems.
• Ensuring quality and customer care standards are met where relevant.
• Contribution to positive patient experiences.
• Deal with queries from GPs, Doctors, wards, and other departments over the phone and in person in a calm and polite manner and in accordance with CPG and Trust policy.
• Use hospital information systems to process patients, book appointments and carry out any other tasks associated with the system.
• Ensure all clinic lists, notes referrals and equipment (where applicable) are available for all clinics.
• Ensure all enquires to the department are dealt with politely, courteously, promptly and professionally.
• Use initiative and work without direct supervision, as well as to use relevant information technology to facilitate the performance of task.
• Help provide cover for the other departmental administrators during busy periods, sickness and annual leave and where there is an imbalance of workload.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk tous at interview.

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Charing Cross Hospital

Fulham Palace Road

London

W6 8RF

Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Charing Cross Hospital

Fulham Palace Road

London

W6 8RF

Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

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