Job summary
Be the heartbeat behind exceptional hospital care
At Imperial College Healthcare NHS Trust, our Porters are the driving force that keeps our hospitals running smoothly--day and night. We're looking for dedicated, energetic, and dependable individuals to join our Trust-wide Hotel Services team.
As a Porter, you'll be at the heart of hospital life, supporting patients, staff, and vital services with care, professionalism, and compassion. Every task you take on helps ensure that our hospitals deliver the very best care--every moment of every day.
If you're a great communicator who thrives in a fast-paced environment and values teamwork, compassion, and excellence, we'd love to hear from you.
This is more than just a job--it's an opportunity to make a real difference. From helping patients move safely and comfortably, to delivering life-saving equipment where it's needed most, your work will have a direct and lasting impact on patient care and experience.
Join us--and be part of something truly meaningful.
Main duties of the job
- Safely transport patients, medical equipment, specimens, and supplies across hospital departments.
- Respond to emergency calls and assist with urgent patient transfers.
- Support infection control and safety procedures, ensuring a clean and secure environment.
- Work collaboratively with clinical and non-clinical teams to maintain efficient hospital operations.
- Provide a friendly, reassuring presence for patients and visitors during their hospital journey.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/ Qualifications
Essential
- Numeracy and literacy
- General education to include Maths and English at GCSE level or equivalent
Experience
Essential
- Experience of customer service roles
- An understanding of people's equality, diversity and rights
Desirable
- Previous healthcare/NHS experience
- Previous experience of portering.
- Experience of Helpdesk communication and recording systems.
Skills/Knowledge/ Abilities
Essential
- Ability to respond well in all situations.
- Ability to foster and maintain effective working relationships at all levels
- Ability to apply a systematic approach when tackling problems and finding solutions
- Ability to work on own initiative as well as part of a team
Desirable
- Previous experience of working within domestic services, other hotel services or health care departments
- Previous experience in a customer facing role
Person Specification
Education/ Qualifications
Essential
- Numeracy and literacy
- General education to include Maths and English at GCSE level or equivalent
Experience
Essential
- Experience of customer service roles
- An understanding of people's equality, diversity and rights
Desirable
- Previous healthcare/NHS experience
- Previous experience of portering.
- Experience of Helpdesk communication and recording systems.
Skills/Knowledge/ Abilities
Essential
- Ability to respond well in all situations.
- Ability to foster and maintain effective working relationships at all levels
- Ability to apply a systematic approach when tackling problems and finding solutions
- Ability to work on own initiative as well as part of a team
Desirable
- Previous experience of working within domestic services, other hotel services or health care departments
- Previous experience in a customer facing role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
