Go back
Imperial College Healthcare NHS Trust

Hotel Services Supervisor Porter & Patient Dining- St. Mary's Hospital

The closing date is 05 November 2025

Apply for this job

Job summary

Lead with Purpose. Inspire with Action.

Are you a born organiser with a passion for people and a commitment to service excellence? We're looking for confident, hands-on Supervisors to lead our dedicated teams across the vibrant and impactful Imperial College Healthcare NHS Trust hospital sites.

This is no ordinary role - it's fast-paced, high-energy, and absolutely vital to the smooth running of our services. As a Supervisor, you'll oversee daily operations within one of our dynamic Hotel Services teams, whether it's, Patient Dining or Portering.

You'll be the spark that drives your team to success, ensuring everything runs like clockwork, meeting the highest standards of safety, quality, and care. Managing logistics, staffing, and service delivery will be at the heart of your role, all while cultivating a culture of teamwork, professionalism, and excellence.

If you're ready to take ownership, inspire your team, and make a real difference in a leading NHS Trust, we can't wait to hear from you!

Main duties of the job

o Coordinate all aspects of your designated service area, ensuring efficient and high-quality delivery.o Lead and support your team with daily task allocation, absence management, and return-to-work interviews.o Act as the key point of contact for staff, providing guidance, motivation, and performance oversight.o Collaborate with clinical teams, facilities, and other hotel services to maintain seamless operations.o Uphold Trust values and contribute to a safe, clean, and patient-focused environment.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .

Details

Date posted

22 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£30,546 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-HS-15

Job locations

St. Mary's Hospital

Praed Street

London

W2 1NY


Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education/ Qualifications

Essential

  • General education to include Maths and English at GCSE level or equivalent

Desirable

  • NVQ qualification in Customer Service

Experience

Essential

  • Understanding of relevant health and safety requirements
  • An understanding of people's equality, diversity and rights.
  • Experience of customer service roles

Desirable

  • Previous healthcare/NHS experience
  • Previous supervisory experience

Communication & Skills

Essential

  • Ability to work on own initiative and as part of a team
  • Good report writing skills
  • Good listener
Person Specification

Education/ Qualifications

Essential

  • General education to include Maths and English at GCSE level or equivalent

Desirable

  • NVQ qualification in Customer Service

Experience

Essential

  • Understanding of relevant health and safety requirements
  • An understanding of people's equality, diversity and rights.
  • Experience of customer service roles

Desirable

  • Previous healthcare/NHS experience
  • Previous supervisory experience

Communication & Skills

Essential

  • Ability to work on own initiative and as part of a team
  • Good report writing skills
  • Good listener

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

St. Mary's Hospital

Praed Street

London

W2 1NY


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

St. Mary's Hospital

Praed Street

London

W2 1NY


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

General Manager

Rose Polke

r.polke@nhs.net

02033125713

Details

Date posted

22 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£30,546 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-HS-15

Job locations

St. Mary's Hospital

Praed Street

London

W2 1NY


Supporting documents

Privacy notice

Imperial College Healthcare NHS Trust's privacy notice (opens in a new tab)