Job summary
Are you ready to lead and innovate in outpatient healthcare services at Imperial College Healthcare NHS Trust? We are seeking an experienced NHS Service Manager for Outpatients to ensure the delivery of efficient and effective Outpatient Access Services.
In this pivotal role, you will work closely with the Deputy General Manager for Outpatient Access to align department processes with Trust targets, including RTT, 18 Weeks, and Cancer Targets.
Your primary focus will be on supporting the Patient Service Centre in delivering exceptional outpatient services, ensuring seamless patient experiences and operational efficiency.
You will foster effective communication across all levels to maintain confidence in the Outpatient Access service among clinicians and administration staff.
You will lead a dedicated team, ensuring effective recruitment, retention, and development of staff aligned with Trust values and policies. Your role will involve managing staff performance, conducting appraisals, and fostering a culture of high morale and motivation.
If you are a determined and proactive leader with extensive experience in NHS operations, adept at managing change and driving service excellence, we invite you to join us in shaping the future of outpatient healthcare services at one of the UK's leading NHS Trusts.
Main duties of the job
- To manage and lead the Outpatient Access department and the Trust's e-referral service
- To optimise the use of outpatient clinics through the efficient booking and scheduling of patients
- Ensure effective communication with patients, staff including medical, nursing, clerical, information staff and others inside and outside the Trust
- To identify and implement means of measuring customer satisfaction with the services provided by the Outpatient Access Team
- To participate in trust wide strategic planning of Elective Access services in conjunction with the Outpatient Management Team, Divisional Management, and any other partners
- Support the continued implementation and development of the use of the Cerner System
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Implement plans to meet the cost reduction programme
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All service improvement is to meet Quality, Innovation, Productivity and Prevention (QIPP) requirements
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Manage delegated budgets in line with Trust policy and ensure that services are delivered efficiently and effectively within allocated budgets, whilst meeting performance targets and ensuring those services are kept under constant review
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .
Details
Date posted
20 October 2025
Pay scheme
Agenda for change
Band
Band 7
Salary
£56,276 to £63,176 a year pa inclusive
Contract
Permanent
Working pattern
Full-time
Reference number
290-WCCS-2203
Job locations
Trustwide
London
W12 0HS
Employer details
Employer name
Imperial College Healthcare NHS Trust
Address
Trustwide
London
W12 0HS
Employer's website
https://www.imperial.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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