Job summary
Are you passionate about improving patient safety and clinical effectiveness? Join Imperial College Healthcare NHS Trust as a Band 5 Safety & Effectiveness Support Manager and play a vital role in supporting our commitment to outstanding care. You'll be part of a dynamic team within the Office of the Medical Director, helping to coordinate and enhance key processes such as patient safety incident management, clinical audit and guidelines. This is an exciting opportunity to make a real impact, working collaboratively with colleagues across clinical and corporate divisions to ensure high standards are achieved and patient safety improved. If you're organised, proactive, and eager to contribute to continuous improvement in healthcare, we want to hear from you.
Main duties of the job
As Safety & Effectiveness Support Manager, you will manage and coordinate the administrative functions for clinical effectiveness and patient safety. There are two roles available, responsibilities of which include overseeing incident management processes, and ensuring clinical guidelines are regularly reviewed to the highest standards. You'll provide centralised support to clinical divisions, monitor key outcomes, analyse data for improvement, and prepare reports for stakeholders. The role requires excellent organisational skills, attention to detail, and the ability to communicate effectively with a wide range of teams. You'll be expected to prioritise tasks, solve problems, and support meetings and events related to quality governance. The ideal candidate will demonstrate strong customer service, professionalism, and the ability to work both independently and as part of a team, always upholding the Trust's values.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/ Qualifications
Essential
- Degree level qualification or equivalent training and/or experience
Experience
Essential
- Knowledge of administration procedures and computerised software
- Experience in a managerial role.
- Staff management including objective setting and appraisal, performance review & people development.
- Proven ability in managing people, process, quality and productivity
- Provision of management information
Skills/Knowledge/ Abilities
Essential
- Dealing professionally, promptly and sensitively with escalated problems, issues and complaints.
- Ability to work autonomously or as part of a team.
- Understanding of providing excellent customer service.
- Able to communicate contentious and or sensitive information to service users and internal colleagues
Person Specification
Education/ Qualifications
Essential
- Degree level qualification or equivalent training and/or experience
Experience
Essential
- Knowledge of administration procedures and computerised software
- Experience in a managerial role.
- Staff management including objective setting and appraisal, performance review & people development.
- Proven ability in managing people, process, quality and productivity
- Provision of management information
Skills/Knowledge/ Abilities
Essential
- Dealing professionally, promptly and sensitively with escalated problems, issues and complaints.
- Ability to work autonomously or as part of a team.
- Understanding of providing excellent customer service.
- Able to communicate contentious and or sensitive information to service users and internal colleagues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
