Job summary
The Personal Assistant provides vital administrative support to Senior Management and Medical Teams within the Radiology Department, ensuring smooth and efficient operations.
This role involves managing complex diaries, coordinating meetings, and handling sensitive communications with professionalism and discretion, often involving confidential patient information.
Strong organisational skills and the ability to prioritise competing demands in a fast-paced, high-pressure environment are essential. The PA liaises effectively with doctors, GPs, and external agencies, and works confidently both independently and as part of a diverse team.
Key qualities include confidence, credibility, and the ability to inspire trust, alongside a commitment to continuous personal development. The ideal candidate is enthusiastic, innovative, detail-oriented, assertive, and reliable, with a friendly personality and a smart, professional appearance.
Additional duties may be assigned as appropriate to the role's banding, ensuring the Radiology team can focus on delivering excellent patient care.
Main duties of the job
- To act as first point of contact for patients and members of the general public seeking information and support from the hospital.
- The post holder must be able to triage the calls appropriately, as well as deal sympathetically with people who may be bereaved, distressed or angry using tact, persuasion and discretion. Assessing priorities and initiating action as required.
- To provide patients with appropriate information relating to their hospital appointment / procedure.
- To provide an agreed level of general and clinical information relating to tests and investigations.
- Analysing problems and finding solutions as well as using judgment to know when to pass the caller on to a member of the clinical team.
- To be able to arrange Outpatient and Inpatient appointments and investigations for patients where appropriate (this may involve booking multiple tests and information for this action may come from various sources).
- Ensure that patients are informed accordingly.
- Work closely with the wider Imaging Directorate to ensure a smooth and timely transfer of patient notes/records, scans between trusts and from GPs through the patient pathway.
- To liaise with external agencies including other hospitals and General Practitioners and provide reports/results where appropriate.
- To liaise with other departments (clinical and administrative) within the Trust and take action where appropriate.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education
Essential
- A Level, NVQ3, equivalent qualification or equivalent experience.
- O' Levels/GCSE in English/Maths.
- Formal Customer Care Training or willingness to undertake AMSPAR or equivalent experience
Experience
Essential
- Previous experience of being a PA or medical secretary to hospital consultant.
- Previous NHS experience required
- Knowledge of hospital Patient Administration System (PAS).
- Previous experience of dealing with patient's appointment and booking system.
Desirable
- Prior experience of working in a healthcare environment
- Experience of using a Radiology Information System (RIS).
- Knowledge of NHS waiting and booking targets.
Skills
Essential
- Excellent written/verbal communication skills
- Excellent interpersonal skills.
- Ability to work within a team as well as independently with a professional approach towards work and colleagues
- Knowledge of medical terminology Colleagues.
Desirable
- Experience with spreadsheet and database software.
- Knowledge of medical terminology.
Person Specification
Education
Essential
- A Level, NVQ3, equivalent qualification or equivalent experience.
- O' Levels/GCSE in English/Maths.
- Formal Customer Care Training or willingness to undertake AMSPAR or equivalent experience
Experience
Essential
- Previous experience of being a PA or medical secretary to hospital consultant.
- Previous NHS experience required
- Knowledge of hospital Patient Administration System (PAS).
- Previous experience of dealing with patient's appointment and booking system.
Desirable
- Prior experience of working in a healthcare environment
- Experience of using a Radiology Information System (RIS).
- Knowledge of NHS waiting and booking targets.
Skills
Essential
- Excellent written/verbal communication skills
- Excellent interpersonal skills.
- Ability to work within a team as well as independently with a professional approach towards work and colleagues
- Knowledge of medical terminology Colleagues.
Desirable
- Experience with spreadsheet and database software.
- Knowledge of medical terminology.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
