Job summary
An exciting opportunity has arisen for an experienced manager to join Imperial College Healthcare NHS Trust's Stroke & Neurosciences Directorate as Business Manager. We are a regional neuroscience centre providing emergency and planned inpatient and outpatient care for a population of over two million across north west London. Our services span the full pathway -- from hyper-acute stroke through to specialist neurology clinics.
Based primarily at Charing Cross Hospital, the directorate is home to one of London's Hyper Acute Stroke Units (HASU), delivering rapid assessment, 24/7 thrombolysis ('clot-busting') and access to advanced imaging and vascular, neurosurgical and neuroradiological interventions. The HASU cares for over 1,700 patients each year in a dedicated 20-bed unit, typically for the first 72 hours following a stroke.
Our neurology service provides both emergency and elective care across subspecialties such as multiple sclerosis, movement disorders, epilepsy, neuro-otology, headache, cognition and memory, neuromuscular disease and more. As part of a comprehensive stroke pathway, patients may receive mechanical clot retrieval (thrombectomy) where appropriate, in partnership with interventional neuroradiology. We also support the Trust's major trauma centre at St Mary's Hospital, with outpatient and follow-up services delivered at both Charing Cross and St Mary's.
Main duties of the job
- Demand and capacity planning and management.
- Responsible for monitoring performance against target / service level agreement (SLA) and reporting this to the General Manager (GM) and Chief of Service (CoS) through the directorate business meeting.
- Responsible for overall operational management of the speciality/specialities aligned to the Division and Trust strategic objectives and relevant business plans.
- Responsible for the delivery of internal and external performance targets relevant to each speciality and to support the General Manager in achieving in any relevant service changes to achieve service change as appropriate.
- Identify opportunities and develop plans for service redesign with the GM and CoS, utilising project management improvement techniques in line with the Trust corporate strategy.
- Responsible for ensuring data is provided regularly in a standard format which can be used without additional analysis for all elements of the business e.g. routine business decision making, monthly performance reviews, business planning, strategic planning etc.
- Line manage, coach and develop staff.
- Responsible for the day-to-day running and administration of the cost reduction programmes
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews, please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews, please view the Job Description attachment with the job advert.
Person Specification
EDUCATION
Essential
- Relevant first degree
- Recognised management qualification at postgraduate level and/or experience
- Completion of project management skills course, e.g. PRINCE2
Desirable
- Relevant postgraduate qualification
Experience
Essential
- Experience of operational and staff management in the NHS
- Track record of success in delivering change and project management
- Experience of managing and deciding on complex employment issues including handling grievances and disciplinary issues
- Budget management experience
- Experience of dealing with conflict and working with colleagues to agree remedial action as required
- Experience of writing complex business and project plans with evidence of delivery
- Experience of cost reduction delivery
SKILLS / ABILITIES
Essential
- Well developed business planning and marketing skills
- Ability to analyse and effectively present performance data and identify areas for improvement
- Ability to problem solve and to develop solutions to issues
- Excellent organisational skills and
- time management skills
- Ability to co-ordinate and investigate complaints, including experience of dealing with distressed patients / relatives / staff.
Person Specification
EDUCATION
Essential
- Relevant first degree
- Recognised management qualification at postgraduate level and/or experience
- Completion of project management skills course, e.g. PRINCE2
Desirable
- Relevant postgraduate qualification
Experience
Essential
- Experience of operational and staff management in the NHS
- Track record of success in delivering change and project management
- Experience of managing and deciding on complex employment issues including handling grievances and disciplinary issues
- Budget management experience
- Experience of dealing with conflict and working with colleagues to agree remedial action as required
- Experience of writing complex business and project plans with evidence of delivery
- Experience of cost reduction delivery
SKILLS / ABILITIES
Essential
- Well developed business planning and marketing skills
- Ability to analyse and effectively present performance data and identify areas for improvement
- Ability to problem solve and to develop solutions to issues
- Excellent organisational skills and
- time management skills
- Ability to co-ordinate and investigate complaints, including experience of dealing with distressed patients / relatives / staff.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
