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Imperial College Healthcare NHS Trust

Op RESTORE Pathway Navigator

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This job is now closed

Job summary

Op RESTORE is an NHS service hosted by Imperial College Healthcare NHS Trust that supports individuals who have served in, or are leaving, the UK Armed Forces and have continuing, physical health injuries and related medical problems attributed to their time in the Armed Forces.

This is an opportunity for a motivated, driven and enthusiastic individual with a passion for veteran's healthcare or with experience of working in the Armed Forces to help the service support the wellbeing of veterans as they proceed down the correct physical healthcare pathway for their service-related injuries or illness.

This is a non-clinical role and successful candidates will have a strong welfare/wellbeing background and have experience of delivering welfare/wellbeing support to patients as well as a good admin background and be comfortable working on their own. They will be confident to liaise with military charities, NHS providers and other veteran programmes to support the wellbeing of veterans referred into the service. All patient interaction is via the telephone and this will include liaising with primary care, social prescribers and other support agencies.

Please note this is a homeworking post - the expectation is that the post holder will be based at their home with occasional travel into London or other parts of England.

Main duties of the job

  • Op RESTORE is an NHS service that supports individuals who have served in, or are leaving, the UK Armed Forces and have continuing, physical health injuries and related medical problems attributed to their time in the Armed Forces. The service supports the referrals for veterans received by GPs and provide oversight and direction to the onward clinical pathways for veterans.
  • To support veterans accessing the service by providing a wellbeing call to determine the holistic support that can be provided by the service and the wider Armed Forces community. The Pathway Navigator will be completing assessment checklists on ADLs and supporting the onward navigation of statutory and non-statutory services in support of the service. This role will require liaison between charity providers, primary care, other Armed Forces programmes such as VCHA Veteran Aware accreditation and RCGP Veteran Friendly accreditation and occasional attendance at external meeting presenting on OpRESTORE.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Details

Date posted

13 August 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£37,259 to £45,356 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-SCCS-1982-A

Job locations

St Mary's Hospital

Praed Street

London

W2 1NY


Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education/ Qualifications

Essential

  • Degree or foundation degree or equivalent qualification/experience

Experience

Essential

  • Experience working with a multi-professional team.
  • Experience of direct patient contact including telephone and face to face contact.
  • Experience of dealing with confidential and sensitive data and appropriate maintenance and storage of records.
  • Recent experience working with veterans or in veterans services

Desirable

  • Experience of working in a welfare setting

Skills/Knowledge/ Abilities

Essential

  • Advanced key board skills - Microsoft Word and Excel
  • Ability to adapt to new working practices, learn new software systems and acquire new knowledge
  • Ability to work as a member of a team, closely and harmoniously with others.
  • Knowledge and understanding of the NHS in wider context.
Person Specification

Education/ Qualifications

Essential

  • Degree or foundation degree or equivalent qualification/experience

Experience

Essential

  • Experience working with a multi-professional team.
  • Experience of direct patient contact including telephone and face to face contact.
  • Experience of dealing with confidential and sensitive data and appropriate maintenance and storage of records.
  • Recent experience working with veterans or in veterans services

Desirable

  • Experience of working in a welfare setting

Skills/Knowledge/ Abilities

Essential

  • Advanced key board skills - Microsoft Word and Excel
  • Ability to adapt to new working practices, learn new software systems and acquire new knowledge
  • Ability to work as a member of a team, closely and harmoniously with others.
  • Knowledge and understanding of the NHS in wider context.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

St Mary's Hospital

Praed Street

London

W2 1NY


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

St Mary's Hospital

Praed Street

London

W2 1NY


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Op RESTORE National Service Manager

Beth Lambert

Beth.lambert4@nhs.net

07350422947

Details

Date posted

13 August 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£37,259 to £45,356 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-SCCS-1982-A

Job locations

St Mary's Hospital

Praed Street

London

W2 1NY


Supporting documents

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