Job summary
The role will be working in the Cerner Operations Team, based at Charing Cross Hospital.
You will have the analytical and communication skills associated with the day-to-day administration and management of the Patient Administration System (PAS) and Electronic Paper Record (EPR) applications. Working with users, you will gain an understanding of their needs and issues, arrive at satisfactory resolutions, provide feedback on progress and report on your actions. The documenting of service standards and procedures will be a key requirement of the job.
You will work closely with external agencies and suppliers, developing and fostering good working relationships, managing work to ensure that the service received meets National and Trust standards within timescales and Service Level Agreements.
Interviews for the Cerner Operations Analyst position will be held atCharing Cross Hospital ICT Department Riverside Wing, Lower ground in Hammersmith.
Main duties of the job
- The holder of this post works in one of the teams in the Cerner Operations department within the ICT Application Support Team managing and supporting the Trusts PAS/EPR Applications. The team is responsible for the availability and responsiveness of the systems. Maintaining the security of the systems & integrity of the data held within them. The team is also responsible for the management of reference data where the PAS/EPR is the primary source of that data across all relevant Trust 'downstream' systems. The holder of the post must be familiar with both local trust standards, policies and procedures as well as nationally mandated policies and standards and apply these to the systems supported.
- The Cerner Operations team share the support of functionality across the team so that no one area of functionality is dependent on one member of staff; however, members of the team specialise and lead on areas of functionality.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviewsplease view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviewsplease view the Job Description attachment with the job advert.
Person Specification
Education/ Qualifications
Essential
- Degree or Equivalent Experience
Desirable
Skills/Knowledge/ Abilities
Essential
- Proven Issue/Problem investigation and resolution skills
- Excellent Analytical Skills
- Must be able to prioritise workload
- Must be able to work both as part of a team and also autonomously to achieve goals
- Drive to progress an objective to a successful conclusion
- Governance
Desirable
Experience
Essential
- Experience of Application Support role
- Experience of working in a highly integrated environment
- Evidence of having worked to documented standards
- An excellent understanding of the patient journey and the key challenges Trust clinicians face with respect to use of systems
- Knowledge of legislation regarding NHS Information Governance
Desirable
- Experience of working in an NHS Trust
- Experience of Supporting Cerner Millennium
Communication Skills
Essential
- Excellent verbal and written communication skills
- Must be able to communicate technical issues clearly to non-technical staff
Person Specification
Education/ Qualifications
Essential
- Degree or Equivalent Experience
Desirable
Skills/Knowledge/ Abilities
Essential
- Proven Issue/Problem investigation and resolution skills
- Excellent Analytical Skills
- Must be able to prioritise workload
- Must be able to work both as part of a team and also autonomously to achieve goals
- Drive to progress an objective to a successful conclusion
- Governance
Desirable
Experience
Essential
- Experience of Application Support role
- Experience of working in a highly integrated environment
- Evidence of having worked to documented standards
- An excellent understanding of the patient journey and the key challenges Trust clinicians face with respect to use of systems
- Knowledge of legislation regarding NHS Information Governance
Desirable
- Experience of working in an NHS Trust
- Experience of Supporting Cerner Millennium
Communication Skills
Essential
- Excellent verbal and written communication skills
- Must be able to communicate technical issues clearly to non-technical staff
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
