Job summary
A vacancy has arisen for a motivated, enthusiastic and reliable individual to join the Respiratory Physiology team in the role of Team Clinical Administrator (band 3). This is a hybrid role, working between the administrative and clinical arms of the service in the specialist Sleep Centre at Charing Cross Hospital. You will join a multidisciplinary team including consultants, clinical scientists, physiologists and administrators.
You will play a key role in providing a comprehensive and good quality administrative service, working closely with the respiratory medicine operational team to book patient sleep studies, and liaising with and supporting the sleep receptionist delivering day-to-day services. Clinically, you will support the smooth running of the CPAP clinics, assist the clinical team with routine patient queries, interact with walk-in patients, post replacement parts and issue sleep study equipment to patients.
This is a specialist role and although direct experience is not required as full training will be given, some experience with patients would be an advantage. Excellent customer service skills, empathy and the ability to work under pressure are essential.
Main duties of the job
- Manage all correspondence, typing reports, agendas, minutes of meetings for the designated team.
- Arranges meetings for the team as necessary, managing room bookings and materials required.
- Receive post and deal with routine correspondence and undertake follow-up action as directed by the unit manager or team leader.
- Assist in ad hoc project work.
- Use initiative and work without direct supervision, as well as to use relevant information technology to facilitate the performance of tasks.
- Participate in annual appraisals and performance reviews. Identify personal development needs.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews, please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews, please view the Job Description attachment with the job advert.
Person Specification
Qualifications
Essential
- Educated to GCSE level, with at least 5 at grade C or above
- NVQ level 3 in relevant subject, or equivalent qualification/experience
Desirable
- RTT and medical terminologies exposure
Knowledge and Skills
Essential
- Able to meet deadlines
- Strong organisational skills
- Attention to detail
- Ability to work on own initiative and as part of a team
- Flexibility
- Able to demonstrate an understanding of issues relating to confidentiality
- Clear written and verbal communication.
- Professional telephone manner
- Good interpersonal skills
Desirable
- 18 week RTT and Cerner training
Experience
Essential
- Administrative experience
- Filing techniques
- Basic IT literacy
- Experience of working to tight deadlines
Desirable
- Previous experience working in a similar role
- Previous experience in the use of a Patient Administration System or other relevant healthcare information systems
- Experience in the use of all programmes within the Microsoft Office suite
Person Specification
Qualifications
Essential
- Educated to GCSE level, with at least 5 at grade C or above
- NVQ level 3 in relevant subject, or equivalent qualification/experience
Desirable
- RTT and medical terminologies exposure
Knowledge and Skills
Essential
- Able to meet deadlines
- Strong organisational skills
- Attention to detail
- Ability to work on own initiative and as part of a team
- Flexibility
- Able to demonstrate an understanding of issues relating to confidentiality
- Clear written and verbal communication.
- Professional telephone manner
- Good interpersonal skills
Desirable
- 18 week RTT and Cerner training
Experience
Essential
- Administrative experience
- Filing techniques
- Basic IT literacy
- Experience of working to tight deadlines
Desirable
- Previous experience working in a similar role
- Previous experience in the use of a Patient Administration System or other relevant healthcare information systems
- Experience in the use of all programmes within the Microsoft Office suite
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
